VietJet Air SIN Terminal – Singapore Changi Airport

If you plan to fly with VietJet Air, then you have made the right decision. This airline guarantees to provide each customer with safety and comfort throughout their journey. Also, knowing about the Singapore Changi Airport terminal gates’ services and amenities is necessary for smooth and stress-free travel. VietJet Air uses Terminal 1 for its operations at Singapore Changi Airport. Furthermore, VietJet Air SIN Terminal offers various services such as smooth check-in, boarding, cancellation, baggage facilities, and many more. With these facilities, you can enhance your whole journey. If VietJet Air offers you such excellent facilities, why miss the opportunity to fly with them? Secure your upcoming trip by booking with VietJet Air today.

Key Overview of VietJet SIN Terminal 

VietJet Air SIN Arrival Terminal

VietJet Air uses Terminal 1 for its arrival at Singapore Changi Airport. This terminal is equipped with various services and amenities such as baggage claim, security screening, going through immigration process, and many more. When you arrive at the airport, there is always skilled staff available who are ready to help you and resolve your queries. The primary steps after stepping off the aircraft are to claim your baggage, go through immigration, customs, and many more. Furthermore, you can relax in a comfortable seating area. It is especially designed to provide comfort when you arrive at the airport, to reduce your tiredness, you can order some meals for refreshments. 

VietJet Air SIN Departure Terminal

Terminal 1 is responsible for its flight departures at Singapore Changi Airport. Most people think departure is hectic because of airport procedures and much more. Except with VietJet Terminal SIN, you can travel peacefully, and there are extraordinary staff who will guide you throughout the Singapore Changi Airport. The first step after arriving at SIN VietJet Terminal is check-in. If you have done it online, then drop off your luggage, clear customs, and then find your boarding gate. With this process, if you face any trouble, get help from skilled staff.  Additionally, if you have done all your airport process and have ample time to board the flight, you can explore the airport services such as duty-free shops, food outlets, and many more.  

Services and Amenities Available at SIN VietJet Terminal

Ticket Booking 

SIN VietJet Terminal offers various ticket booking options, which give you comfort, and you can choose according to your needs and preferences. It includes online booking, airport booking, and booking through travel agencies. Here is the detailed information about ticket booking:

• Online booking- Online platforms allow you to easily compare prices from different airlines and travel sites, helping you find the best deals. Booking flights online in advance can often lead to significant discounts compared to last-minute purchases. Also, online booking platforms are available 24/7, allowing you to book flights at any time and from anywhere with an internet connection through the official website https://www.vietjetair.com/.
• Airport Booking – It offers a range of comprehensive facilities such as immediate assistance from airline staff, potential for last-minute deals, and the ability to pay with cash. Also, you can get face-to-face interaction with airline staff, and you can ask anything related to your upcoming flight. They will guide you and provide accurate information, which enhances your overall travel experience.
• Travel Agency – Booking travel through a travel agency can offer convenience, personalized service, and potentially access to exclusive deals. It is a great option if you are not familiar with online or airport booking. It saves your valuable time and gives you comfort. 

Check-in options 

VietJet Air SIN Terminal provides a wide array of well-curated facilities aimed at ensuring a stress-free travel experience, which includes online check-in, kiosk check-in, and check-in at the airport. Here is the detailed information about check-in options-

• Online check-in- You can choose online check-in, which is the most preferred option; it gives you the comfort to check in online through the official website of the airlines. With this option, you can avoid the airport hustle and save your valuable time. Also, you can print your boarding pass digitally.   
• Kiosk check-in- if you are someone who likes to do things independently, then you can use a self-service kiosk, which is a touch-screen device that guides you throughout the process. It allows you to check in without waiting in long lines at the check-in counter. Also, you can print your boarding pass through the kiosk machine, which is essential to board the flight. 
• Check-in at the airport- Check-in at the airport in person allows you to confirm your flight details, obtain a boarding pass, potentially choose your seat, and check in baggage. Also, in-person check-in offers opportunities for last-minute seat changes or assistance. 

Cancellation and refund 

Do you have a flight with VietJet Air, and you have to cancel it due to some inconvenience? Here you will find out what happens if you cancel your flight with VietJet Air. Here is a clear breakdown of cancellation and refund –

• If you cancel your flight tickets within 24  hours of purchase, and the flight is 7 days away from the scheduled departure time, and your ticket is refundable. You are eligible to get a full refund without any penalty. 
• However, not all fares are refundable. If you cancel your unrefundable ticket, you only get a refund with additional fees. That’s why the airlines recommend visiting the official webiste ot the airlines https://www.vietjetair.com/, to be aware of the cancellation and refund policy. 
• The Money will be returned in the same mode you used to purchase the flight tickets. 

Special Assitance

SIN VietJet Terminal provides its passengers best services to enhance their overall travel experience. Especially focusing on special needs passengers, the motive of VietJet  Air is to provide comfort and peace for each passenger. Here is the detailed information about special assistance. 

• It’s recommended that passengers with mobility disabilities request special services. They must notify the airline or call center at (+84) 19001886, and you can submit your request at least 48 hours before departure to prepare special assistive equipment on request. 
• If passengers do not notify airlines of needing special services in advance, airlines are still required to accommodate them to the best of their ability. 
• Passengers needing wheelchair assistance for boarding and disembarking due to mobility limitations have designated services, such as wheelchair and aisle chair assistance, to facilitate a smoother travel experience. These services are provided by airlines and airports and are available upon request, ensuring passengers can navigate the airport and aircraft with ease. 

Lost and found desk 

If you lost something on the aircraft, at the Airport, or near the SIN VietJet Terminal, then you can contact the lost and found desk, which is designed to help you reunite with your lost belongings. Here is some information about the lost and found desk –

• You can easily submit your request at the lost and found desk, which is located at  Singapore Changi Airport. Sometimes it asks for information about your lost belongings, such as color, size, weight, and where did last saw it. It increases the chances of finding your lost item as soon as possible.
• Also, if you exit the Singapore Changi Airport, you can submit your claim online through the official website of the airlines, and stay updated about your lost belongings. 
• There are expert staff members who will assist you and do their best to find your lost item as soon as possible. 
• Once the lost and found staff find your lost item, they will contact you through your email or contact number. 

Parking Facilities 

VietJet Terminal SIN offers several parking options for its passengers, which include short-term parking, long-term parking, or valet parking. Here is the detailed information about parking facilities-

• Short-term parking- Short-term parking facilities are designed for passengers who need to park their vehicle for a few hours, typically for pick-ups or drop-offs, or for brief visits. 
• Long-term parking- These parking options are designed for passengers who want to park their vehicle for a long duration, like weekly or monthly. It is less expensive than short-term parking and gives security to your vehicle when you are away. 
• Valet parking- Valet parking is known for convenience, as it eliminates the need to search for a parking space, walk long distances to the terminal, or worry about parking location. It’s particularly useful for travelers with luggage or those needing to quickly get to their flight. 

List of All VietJet Air Terminals Globally.

Singapore Changi Airport (SIN) Location Map

Frequently Asked Questions