Brussels Airlines Wheelchair Assistance​ – How to Request?

Traveling with a mobility aid can seem challenging, but with some planning, it can be easier. Key steps include contacting the airline in advance, researching accessible options at your destination, and packing your aid safely. Brussels Airlines always strives to make your journey as comfortable as possible. In case you need additional help on the day of your trip, the airline offers a wide range of possibilities to assist you before, during, and after your flight. In this guide, you will learn about the policies of Brussels Airlines Wheelchair Assistance, booking procedures, its benefits, and more.

Customers with reduced mobility are recommended to provide advance notice at least 48 hours before departure for special assistance. This helps the airlines prepare all the arrangements for departure day. Passengers can request any special needs at the time of booking by phone +1 800 401 1801 or on the official website www.brusselsairlines.com.

How to Request Brussels Airlines Wheelchair Assistance​?

To request special assistance from Brussels Airlines, notify them at the time of booking or at least 48 hours before your flight. This allows the airline sufficient time to arrange for the necessary services and accommodations. The airline will take all necessary precautions to make your flight as smooth as possible. Here is a step-by-step guide on how to request Wheelchair Assistance.

Online (During and After Booking)

Passengers with mobility needs may require wheelchair assistance to board, deplane, or navigate the Brussels Airlines Terminals. To request special assistance online, navigate to the “Add special assistance” section during booking or when managing your trip. Request at least 48 hours before your flight. Here is a step-by-step procedure to request wheelchair assistance online.

• Go to www.brusselsairlines.com, log in to your account, or register for a new account.
• Navigate to the “Special Assistance” or “Add special assistance” section during booking or when managing your booking. 
• Select the type of assistance you need, such as wheelchair service, assistance for hearing, vision, or cognitive disabilities.
• Fill out any required information, including details about your disability or mobility aid. 
• Confirm the details and submit the special assistance request.
• Double-check that the request has been successfully submitted and that it appears in your booking details.

By Calling the Airline Directly

The most direct and fastest way to get help is by calling Brussels Airlines’ customer service at 1 (800) 401-1801. Brussels Airlines’ support is available 24/7, so you can call anytime. 

By Email

An email request to an airline can be a helpful alternative for individuals who cannot make a phone call. It offers a detailed and structured way to communicate an individual’s needs and concerns. Email requests provide a record of your request and any subsequent communication, which can be helpful if there are any misunderstandings or issues. It allows passengers with reduced mobility to communicate their needs in advance, ensuring a smoother and more comfortable travel experience. Here is a step-by-step process of how you request assistance through mail.

• Visit the Email and navigate to the “Compose” button to form an email.
• Fill this email ID service.en@brusselsairlines.com in front of “To”.
• Start forming the mail and provide all the necessary information about your needs, such as the type of wheelchair you use, your mobility limitations, or any medical conditions.
• After composing all the specific details, send it to the airlines.

Through Live Chat

If you prefer instant assistance, Brussels Airlines’ live chat is a great option. You can also use this for quick questions about any travel-related queries. To access the live chat, first, go to Brussels Airlines’ official website or open the Fly Brussels Airlines mobile app. After that, navigate to the “Help” or “Contact Us” section and start a chat session. It is the best way when you can’t make a call.

Customer Service Desk at the Airport

If you’re already at the airport and need immediate assistance, like wheelchair assistance or mobility aids, visit the Brussels Airlines service desk. The airline representative present at the desk will assist you with all your special needs queries. They will request a wheelchair for your comfort and convenience.

Through the Mobile App

The Fly Brussels Airlines app isn’t just for checking in. You can manage bookings, chat with support, and even request Brussels Airlines Wheelchair Assistance. To request wheelchair assistance, download the app, log in, and access the “help” section. There you can find all the information regarding your request. Provide your request accordingly and proceed to submit the request.

Types of Wheelchair Assistance Offered by Brussels Airlines

Passengers with reduced mobility limitations can find various types of wheelchair assistance with Brussels Airlines. Wheelchair assistance service offered by airlines is designed to ensure a smoother and more comfortable travel experience for individuals before, during, or after their flight. Here is a detail of the types of wheelchair assistance offered by Brussels Airlines. 

Travelling With Your Own Mobility Aid or Wheelchair

• Brussels Airlines allows passengers to bring two mobility aids onboard without extra charge, on top of their regular baggage allowance. 
• If the aid fits, you can typically store it in the overhead compartment or under the seat in front of you. If it’s too large or doesn’t fit, it will be checked as baggage. 
• If you have a battery-powered wheelchair, Brussels Airlines requires it to be registered in advance and may need to be checked in the cargo hold. 
• You can also use crutches, walking canes, and prosthetics on board, and they do not need to be transported in the hold. 
• If you are travelling with rollators or any other similar mobility aid, and are large, then they can only be transported in the hold. This service is free of charge, but the airline needs the dimensions to plan the space in the hold. Contact the airline’s ​medical assistance team well in advance with the exact dimensions. 
• You can hand over your mobility aid at the check-in desk and have a wheelchair or cart arranged to bring you to your departure gate. Furthermore, you can use your mobility aid to the gate, where the airport staff will store it in the aircraft hold. 
• Upon arrival, your mobility aid will be returned to you at the arrival gate or the baggage area. After that, the airport’s special assistance team will transport you by wheelchair or cart to the baggage area. 

To inform an airline that a passenger will be bringing their wheelchair, clearly state this during the booking process and provide specific details about the wheelchair’s type, size, weight, and any relevant handling instructions. Also, provide advance notice to the airline so they can make necessary arrangements. 

Tips to Consider while Requesting Wheelchair Assistance

• To have a smoother and less stressful airport experience, passengers should request Brussels Airlines Wheelchair Assistance at least 48 hours before their flight.
• Passengers should arrive at the airport well in advance, at least 2-3 hours before the scheduled departure, to avoid the rush. This allows ample time for check-in, security, and boarding, especially if you need special assistance. 
• To request Wheelchair Assistance with your flight, you will need to provide the airline with your booking details, such as your ticket code or reservation number, type of wheelchair assistance you need. 
• You may also need to provide some personal information, but this typically depends on the specific assistance you’re requesting. 
• To travel with your own wheelchair or mobility aid, inform the airline about it before you fly, at least 48 hours beforehand. Provide details like the type of device, manual or electric, its dimensions, and battery type, to help them handle it safely. 
• If you have a connecting flight, make sure the airline knows you’re a connecting passenger. This can be done when you book your flights, by managing your booking online, or by contacting them directly. This allows the airline to help you at each airport, especially if you need assistance. Share details like your flight numbers, names, and any special needs you might have, like mobility issues. 
• A passenger who requires a stretcher for transport will need a medical escort to accompany them. This escort is usually arranged by the passenger or by their insurance company. 
• The escort’s responsibilities include assisting with boarding, monitoring the patient’s condition during the flight, and providing medical care if needed. As well as ensuring a safe and comfortable journey for the patient from the point of origin to their destination.

Conclusion

Brussels Airlines ensures air travel is accessible and respectful for passengers with reduced mobility. The airline provides assistance with boarding, deplaning, and other airport needs, as well as making sure airport facilities and services are accessible. The airline also ensures respectful treatment and aims to meet individuals with special needs. By staying organized and knowing what to expect, travelers can minimize potential delays and enjoy a more comfortable journey. The information given above can help you in making your travel experience more comfortable and memorable with Brussels Airlines.

Frequently Asked Questions