How to Add Turkish Airlines Wheelchair Assistance?

Turkish Airlines is one of the world’s biggest airlines, flying to over 340 places in 129 countries. The airline cares about all its passengers, including those who need help moving around. That’s why it offers Turkish Airlines Wheelchair Assistance to make travel easier and more comfortable for people with limited mobility. Whether you need help at the airport, getting on the plane, or moving between flights, Turkish Airlines provides different types of support based on what you need. This includes help using ramps, stairs, or full wheelchair service from start to finish.

You can ask for assistance when booking your flight or at least 48 hours before your trip through www.turkishairlines.com. The service is free and available at both local and international airports. Staff members are trained to assist kindly and professionally. This guide explains how to request wheelchair help, what to expect at the airport, and tips for smooth and worry-free travel.

Steps to Add Turkish Airlines wheelchair assistance

Turkish Airlines wants every passenger to have a comfortable and easy travel experience. If you need wheelchair assistance, it’s best to request it at least 48 hours before your flight to make sure it’s arranged on time. Here is a step-by-step guide on how to request Turkish Airlines Wheelchair Assistance.

During Booking

You can book wheelchair assistance at the time of booking flight tickets, and here’s how. 

Online Booking (via Website)

• Go to the Turkish Airlines website.
• Start the booking process by choosing your flights.
• In the “Passenger Details” section, look for the option to request special assistance.
• Select the wheelchair assistance service that suits your needs (WCHR, WCHS, or WCHC).
• Complete your booking.

Mobile App Booking

• Open the Turkish Airlines mobile app.
• Book your flight as usual.
• In the passenger information section, choose your wheelchair service request.
• Confirm and finalize your ticket.

After Booking

If you forgot to book assistance or in case of an emergency, then you can book wheelchair assistance even after booking your flight. Follow these steps to get a smooth booking experience.

Manage Your Booking Online

• Visit the “Manage Booking” page on the website or app.
• Enter your booking reference number and last name to access your flight.
• Look for the special assistance section.
• Select the type of wheelchair service you need and save the changes.

Call Customer Service

• You can also call Turkish Airlines’ customer service.
• Provide your booking reference and explain the type of wheelchair assistance you require.
• They will add the request to your reservation.

At the Airport

If not online or through customer care, then you can book your wheelchair assistance at the airport. 

Check-in Counter

• Let the staff at the check-in counter know you need wheelchair help.
• They will arrange immediate support if it wasn’t requested earlier.

Special Assistance Desk

• Some airports have special assistance desks.
• You can go there for direct help if you missed requesting in advance.

Types of Wheelchair Assistance Offered by Turkish Airlines

Turkish Airlines provides three types of wheelchair assistance to help passengers with different levels of mobility. Each type is designed to meet the specific needs of travelers who may need extra support before, during, or after their flight.

WCHR (Wheelchair Ramp)

This service is for passengers who can walk short distances but still need some help getting on or off the plane. If you can move around inside the airport but can’t handle long walks or standing in line for too long, this is the right service for you. Turkish Airlines staff will assist you from the Turkish Airlines terminals to the aircraft using a ramp, making your boarding and deplaning smooth and safe.

WCHS (Wheelchair Stairs)

This option is for travelers who can walk a bit but have trouble climbing stairs. If your flight requires using stairs to board the aircraft, the staff will help you go up or down safely. This service includes support at the airport and during boarding or leaving the plane when stairs are involved.

WCHC (Wheelchair Cabin)

This is the most complete service for passengers who cannot walk at all. You will get full assistance from the moment you arrive at the airport until you are seated on the plane, and again at your destination. It includes in-flight help as well, if needed.

What to Expect at the Airport with Turkish Airlines Wheelchair Assistance

Turkish Airlines provides reliable wheelchair assistance to make your airport journey safe, smooth, and stress-free. Once you have requested the service, either in advance or at the airport, here’s what you can expect step-by-step:

Arrival at the Airport

When you arrive at the airport, a Turkish Airlines staff member will meet you at the check-in counter or a designated assistance area. If you requested the service 48 hours before your flight, your details will already be in their system. However, if you didn’t request in advance, simply inform the check-in desk, and they will arrange help for you as soon as possible.

Security and Immigration Support

After check-in, a trained staff member will guide you through security screening. They will assist you in placing your items for scanning and ensure you are processed safely and comfortably. You’ll also receive help with immigration procedures, where needed, such as passport control and visa checks, especially on international flights. The staff are respectful and trained to assist passengers with limited mobility.

Assistance with Boarding

As boarding time approaches, you’ll be escorted to the departure gate. In most cases, passengers with wheelchair assistance board the aircraft before the general crowd, giving you extra time to settle in. Based on the type of wheelchair assistance (WCHR, WCHS, or WCHC), you may be assisted using a ramp, stairs, or aisle wheelchair to reach your seat. The airline staff ensures you board comfortably and with dignity.

Help During Layovers

If your flight includes a stopover or connecting flight, Turkish Airlines will arrange support at each airport. Staff will be waiting when you land and will help transfer you between gates, even if they are far apart.

Arrival at Your Destination

Once your flight lands, you will be helped to disembark and guided through passport control, baggage claim, and customs, if needed. Staff will stay with you until you meet your family, pick up service, or exit the airport.

Tips for a Smooth Journey with Turkish Airlines Wheelchair Assistance

Traveling with mobility needs can be easy and comfortable with the right preparation. If you plan to use wheelchair assistance with Turkish Airlines, here are some important tips to help you have a smooth and stress-free journey:

• Confirm Your Wheelchair Request in Advance: Make sure to confirm your wheelchair assistance at least 48 hours before your flight. Turkish Airlines recommends this to ensure that the right type of assistance is arranged for you at each stage of your journey,  from check-in to arrival.
• Arrive Early at the Airport: Arriving at the airport 2.5 to 3 hours before your flight is strongly advised. This gives you enough time to go through check-in, security, and boarding without any pressure. It also allows staff to coordinate your assistance smoothly.
• Carry Medical Documentation: If your condition requires specific care or attention, carry any necessary medical documents or doctor’s notes. These can be helpful if staff need more information about your situation, especially during international travel.
• Communicate Clearly with Staff: Clearly explain your mobility needs to Turkish Airlines and airport staff. Tell them if you need help with stairs, a ramp, or full wheelchair support throughout the airport and flight. Clear communication ensures proper care.
• Keep Essentials Within Reach: Keep important items like medications, ID, boarding pass, and medical records in a small bag or pouch that you can easily access. This will help avoid delays or stress during the journey.
• Save Important Contact Numbers: Keep the customer service number or the airport assistance desk contact handy in case you need help or have questions during your trip.

Conclusion

Traveling with mobility needs can be stress-free when the right support is in place. Turkish Airlines is committed to offering reliable and compassionate wheelchair assistance to ensure all passengers feel safe, respected, and comfortable throughout their journey. With services designed to meet different levels of mobility, from limited walking ability to full in-cabin assistance, travelers can rely on tailored support every step of the way. By requesting assistance in advance, arriving early, and communicating your needs, you can make your trip more enjoyable and worry-free. Whether flying locally or internationally, Turkish Airlines aims to make travel accessible and welcoming for everyone, ensuring your journey is smooth from check-in to arrival.

Frequently Asked Questions