How to Request Wheelchair Assistance at Airport?

If you are a passenger with mobility issues and need wheelchair assistance, but are still worried about which airline to choose? Then here’s the solution for you, as we have drafted this detailed article, which unfolds in-depth about the airlines, their contact details, official website, and more. The guide also states the booking process, different ways of booking, and more. Every airline has its own rules and regulations, but if you want to request wheelchair assistance, then make sure to do it at least 48 hours before the flight’s scheduled departure. Go through this thorough guide, which will help you in booking wheelchair assistance with the best airline of your preference.

How to Book Wheelchair Assistance?

How to Book Wheelchair Assistance

There are various ways through which you can request wheelchair assistance, whether online, at the airport, through the customer center, or more. Here are some of the ways through which you can book airlines wheelchair assistance.

Online Booking

Online bookings have made things easy for passengers, and now everyone can make reservations from anywhere, anytime. Booking online can also be further divided, as you can book wheelchair assistance at the time of booking the flight or after booking the flight. Here’s the step-by-step process for before and after booking.

At the Time of Booking

  • Begin by signing in to the official website of the airline and registering.
  • Then book the preferred flight and fill up the necessary details to make a reservation.
  • Navigate to the manage or special assistance section to make a wheelchair assistance request. 
  • Indicate whether you need assistance at the airport (check-in, security, boarding), on the aircraft (transferring to/from your seat, lavatory), or both. 
  • Be prepared to provide details about your mobility aid, any specific needs, or medical conditions that may impact your travel. 
  • Double-check that your request for wheelchair assistance is added to your reservation and that the appropriate service code is assigned.

After Booking

  • If you’ve already booked your flight and forgot to request wheelchair assistance, you can call the airline’s customer service line. You should inform them about your assistance needs, and they will be able to add the request to your flight details. You can also do it online through the airline’s website.
  • Sign up for your account through which you made flight reservations.
  • Navigate to the “manage my bookings” section and look for special assistance or wheelchair assistance.
  • Add your preferred special assistance and fill out the assistance form with all the necessary details. 
  • Re-check all the details and submit the form.

Booking at the Airport

If you have not requested wheelchair assistance online or in advance, then you can book the assistance at the airport also. Follow these steps to smoothly book wheelchair assistance at the airport.

  • Arrive at the airport at least 2 hours before your flight, especially if you are flying internationally or have connecting flights.
  • Check in for your flight and inform the airline staff about your wheelchair assistance request.
  • Follow the instructions provided by the airline staff for receiving wheelchair assistance.
  • Be prepared to board the aircraft before the other passengers, which is usually part of the wheelchair assistance service.
  • If you require assistance onboard, inform the flight attendants and they will assist you with transferring to your seat, using the lavatory, or with any other needs. 

Booking through Call or Chat

If not online or at the airport, then you can request wheelchair assistance by calling or through chat with the airlines.

  • Call: Contact the airline’s customer service or special assistance line. You can often find these numbers on the airline’s website or through their booking portal. For your convenience, we have provided the contact details of the airlines below. 
  • Chat: Some airlines offer live chat assistance, which may be available on their website or mobile app. 

Chat with the airline staff at least 48 hours before your flight. The airline will provide you with wheelchair assistance to make your trip more convenient and comfortable.

Booking through Airlines Local Offices

You can book wheelchair assistance with the help of the airline’s local offices. You can visit the airline’s office and have a one-on-one conversation with personnel of the airline. They will guide you to book wheelchair assistance or other services. If not visiting, then you can also contact them by calling or texting.

Airlines Contact Details for Special Assistance Requests

For your convenience, we have provided the contact details and official website links of more than 100 airlines. So you can connect with your preferred airlines to book wheelchair assistance quickly and smoothly.

AirlinesContact DetailsOfficial Website
Aegean Airlines (+30) 210 6261000Special  Assistance (Aegean Airlines)
Aer Lingus(516) 622-4228, (877) 351-6882Special Assistance (Aer Lingus)
Aeromexico Airlines1-800-237-6639Wheelchair Assistance (Aeromexico Airlines)
Air ArabiaContact through www.airarabia.com/en/contact-centreSpecial Assistance (Air Arabia)
Air AstanaContact via airastana.com/global-en/information/contact-usAir Astana Wheelchair Assistance
Air Canada+1‑888‑247‑2262Air Canada Accessible Air Travel
Air Dolomiti+39‑0464‑498988Air Dolomiti Wheelchair Assistance
Air FranceContact via https://wwws.airfrance.us/contact/special-assistance/request-special-assistance Disabled Passengers (Air France)
Air India1-800-778-4838Air India Disability Assistance
Air Mauritius001-800-380-6541Air Mauritius Wheelchair Assistance
Air New Zealand1-800-262-1234Air New Zealand Wheelchair Assistance
Air Transat+1-877-872-6728Transat Access and Mobility
AirAsiaContact via support.airasia.com/s/article/How-to-call-us AirAsia Wheelchair Assistance
airBaltic+371‑6700‑6006airBaltic Special Assistance
Alaska Airlines1-800-503-0101(Wheelchair Airlines) Alaska Airlines
All Nippon Airways+1‑800‑235‑9262ANA Mobility Assistance and Special Needs
Allegiant Air+1‑702‑505‑8888Allegiant Air Wheelchair Assistance
American Airlines+800-237-7976American Airlines Wheelchair Assistance 
Asiana Airlines+1-800-227-4262Asiana Mobility Service
Austrian Airlines+1-800-843-0002Austrian Mobility Assistance
Azerbaijan Airlines +994 (12) 598 88 80Azerbaijan Official Website
Azul Brazilian Air+55‑11‑4003‑1118Air Mobility Assistance (Azul Brazilian)
Bangkok AirwaysContact via the general officeBangkok Airways Mobility Assistance
Breeze AirwaysContact via www.flybreeze.com/supportSpecial Assistance (Breeze Airways)
British Airways0800‑408‑1100 British Airways Disability and Mobility Assistance
Cathay Pacific1 (833) 933-2244Cathay Pacific Disability and Mobility Assistance
China Airlines+1-800-227-5118China Airlines Wheelchair Assistance
China Southern+86 4008695539-1-2China Southern Special Assistance
Copa Airlines+507‑297‑2672Wheelchair Assistance (Copa Airlines)
Delta Air Lines+1 800  221 1212Accessible Travel Services (Delta Airlines)
easyJet+44‑330‑551‑013easyJet Special Assistance
EgyptAir+1 212 581 5600EgyptAir Special Needs Travel Assistance
EL AL1-800-223-6700​​Special Assistance (EL AL)
Emirates Airlines+18007773999Emirates Special Assistance and Requests 
Ethiopian Airlines+19143038393Ethiopian Airlines Wheelchair Assistance
Etihad Airways+49 (0)221 599 882 22Etihad Airways Special Assistance
Eurowings+49‑2203‑3483‑747Eurowings Special Assistance
EVA AirContact via www.evaair.com/en-global/customer-servicesEVA Air Special Assistance
Fiji Airways+1 800 227 4446Fiji Airways Wheelchair Assistance
FinnairContact through www.finnair.com/us-en/customer-care-and-contact-informationSpecial Assistance and Health (Finnair)
FlyArystan8 727 331-10-10Special Assistance (FlyArystan)
Flydubai+971‑600‑544443Wheelchair and mobility assistance (Flydubai)
Flynas+966114349000Flynas Special Needs
Frontier Airlines801-401-9000(Wheelchair Assistance) Frontier Airlines
Garuda Indonesia+62 21 – 424 1000 ext. 6136 Wheelchair Service (Garuda Indonesia)
Gulf AirContact Gulf Air via www.gulfair.com/en/contact-usGulf Air Special Assistance 
Hainan AirlinesContact via www.hainanairlines.com/HUPortal/dyn/portal/Passengers with Impairments (Hainan Airlines)
Hawaiian Airlines+1‑800‑367‑5320Special Assistance (Hawaiian Airlines)
Hong Kong AirlinesAccessibility Services+ 1 (888) 2074190Hong Kong Airlines Accessibility Services
Iberia+1 800 772 4642Iberia Health & Special Requirements
Iberia Express+1 800 772 4642Iberia Express Special Assistance
Icelandair(00) 1-800-223-5500Icelandair Mobility Assistance
IndiGo+1 877 606 2560Special Disability Assistance (IndiGo)
ITA AirwaysContact ITA Airways via www.ita-airways.com/en_us/fly-ita/ita-world/passenger-rights/customer-service-plan.htmlITA Airways Special Assistance
Japan Airlines1-800-525-3663Assistance for Mobility and Wheelchairs
Jet2.comContact via www.jet2.com/en/contact-us/Assistance Travel (Jet2)
JetBlueContact via www.jetblue.com/contact-usAccessibility Assistance (JetBlue)
JetSMART+56‑2‑2657‑5000Mobility Assistance (JetSMART)
Jetstar+1866 397 8170Jetstar Special Assistance
Kenya Airways+254 711 024 747Reduced Mobility Assistance (Kenya Airways)
KLM Royal Dutch+1 833-855-0814KLM Wheelchair Assistance
Korean Air1-800-438-5000Korean Air special assistance
Kuwait Airways+965‑2232‑3232Kuwait Airways Wheelchair Assistance
LATAM Airlines+1 866 435 9526LATAM Special Assistance
LOT Polish+12127890970LOT Polish Special Assistance
Lufthansa0‑800‑83‑84‑267Passengers using wheelchairs (Lufthansa)
Malaysia Airlines+603 7843 3000Malaysia Airlines Special Service
Oman AirContact through www.omanair.com/en_us/contact-usOman Air Special Services
Peach Aviation+81‑570‑200‑489Peach Aviation Special Assistance
Philippine Airlines1-800-435-9725Philippine Airlines Special Assistance Services
PLAY AirlinesContact through www.flyplay.com/en-us/contact-us PLAY Airlines Accessibility Services
Porter Airlines+1‑888‑619‑8622Wheelchair Assistance (Porter Airlines)
Qantas AirwaysContact via www.qantas.com/us/en/support/contact-usQantas Mobility Assistance
Qatar Airways+1 877 777 2827Qatar Airways disability and medical assistance
REX Airlines1-888-619-8622REX Special Assistance
Royal Air Maroc1 800 344 6726Royal Air Maroc Special Assistance
Royal Brunei844 222 7230Royal Brunei Special Assistance
RwandAir(877) 938-5612RwandAir Official Website
RyanairContact via help.ryanair.comRyanair Mobility Assistance
Scandinavian Airlines1 800 221 2350Special Assistance (Scandinavian Airlines)
Saudia1-800-472-8342Saudia Wheelchair Assistance
Scoot+65 6501 2888Scoot Wheelchair Assistance
Singapore AirlinesContact via www.singaporeair.com/en_UK/us/contact-usSpecial Assistance (Singapore Airlines)
Sky AirlinesContact via www.skyairline.com/en/unitedstates/canales-de-atencionSky Airline Official Website
South African Airways1-870-617-8342South African Airways Mobility Assistance
Southwest AirlinesContact through support.southwest.com/helpcenter/s/article/More-phone-numbers-contact-optionsWheelchair Assistance (Southwest Airlines)
Spirit AirlinesContact via www.spirit.com/s/contact-usWheelchair Assistance (Spirit Airlines)
STARLUX Airlines+1-833-971-0012STARLIX Wheelchair and Mobility Aids
Sun Country 651-905-2737Sun Country Special Assistance 
SunExpress+90‑232‑444‑0797SunExpress Mobility Aid
Swiss International Air Lines1 (833) 626-0737Swiss Special Assistance
TAP Air PortugalContact via www.flytap.com/en-us/helpSpecial Needs Assistance (TAP Air Portugal)
Thai Airways+1 815 745 5510Thai Airways Special Assistance
Transavia Airlines+352 27 002 728Special Assistance (Transavia)
Turkish Airlines Contact via www.turkishairlines.com/en-int/help-center/index.htmlSpecial Assistance (Turkish Airlines)
United Airlines1-800-228-2744Wheelchair Assistance (United Airlines)
Vietnam Airlines+84 24 38320320 Vietnam Mobility Assistance
Virgin AtlanticContact via help.virginatlantic.com/gb/en/contact-us-flow.htmlAccessibility & SpecialAssistance (VA)
Virgin Australia1855 253 8021Virgin Australia Special Assistance
Volaris Airlines1 855 8652747Special Assistance (Volaris Airlines)
VoloteaGet Contact Details www.volotea.com/en/contact/reservations-centerVolotea Special Needs
Vueling+12026958708Reduced mobility and special needs Assistance (Vueling)
WestJet1-866-693-7853WestJet Accessible Travel
Wizz AirContact Via www.wizzair.com/en-gb/help-centre/contact-usSpecial Assistance (Wizz Air)
XiamenAir+1 (844) 629-5557XiamenAir Special Needs Assistance

Conclusion 

Booking special assistance services or wheelchair assistance through any airline has become easy and convenient. The modern and advanced ways have been introduced, which help you to make the flight booking and request special assistance easy. You can book assistance online, at the airport, or through the customer center. Online assistance can be booked with just a few steps. Just visit the airline’s website, and with a few clicks, the booking is made. With the help of the airline’s contact number and website information, you can easily plan your future trips. So, plan your next travel and enjoy it without any hassle and stress.

Mostly Asked Questions

How do I ask for a wheelchair at the airport?

When you arrive at the airport, head to your airline’s check-in desk. Inform the airline representative that you need wheelchair assistance.

What is the cost of wheelchair assistance at the airport?

Generally, wheelchair assistance is free of charge at the airport by the airlines.

How to book wheelchair assistance in-flight?

To request wheelchair assistance on a flight, it’s best to inform the airline during the booking process or by contacting them at least 48 hours before your flight.

Do you need proof of disability at the airport?

An air carrier must not require any kind of proof as a condition for the provision of transportation, except in some very limited circumstances.

 

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