IndiGo Airlines Special Assistance​ – How to request Wheelchair?

Air Travel gets easier for passengers with special needs when the airline they travel with provides all the required assistance services. In this matter, IndiGo Airlines is a step ahead as it prioritizes its passengers’ convenience and comfort while travelling. The airline provides a wide range of special assistance services like wheelchair assistance, medical aids, visual or hearing assistance, priority boarding, and more. The passengers with special needs can request any kind of special assistance through +1 877 606 2560 or www.goindigo.in. With the help of this guide, you will get to know everything about IndiGo Airlines special assistance​, including its types, booking process, and more.

How to Request IndiGo Airlines Special Assistance?

To request special assistance from IndiGo Airlines, passengers can either indicate their needs during the booking process or contact customer service at least 48 hours before the flight. IndiGo offers assistance for various needs, including wheelchair assistance, medical conditions, unaccompanied minors, and more. Here’s a more detailed process of requesting special assistance.

During Booking

You can book special assistance services at the time of making the flight bookings. Here’s how. 

• Online: Create or log in to your account at www.goindiGo.in  and book your preferred flight tickets. Look for the special assistance options during the online booking process and book the preferred assistance, and provide all the required documentation. 
• Customer Service: You can contact IndiGo’s customer service at +1 877 606 2560 to request assistance, especially for wheelchair or medical needs. The personnel will make the special assistance services booking.  

After Booking

In case of emergency or if you forgot to request assistance at the time of booking a flight, you can even do it after making the booking. Here’s how. 

• Manage Booking: Just log in to the website or mobile app with your registered ID and use the “Manage” or “Edit Booking” section on the IndiGo website or app to add special assistance requests. 
• Customer Service: Call IndiGo’s customer service at least 48 hours before the flight to request assistance, and the staff of airline will book a preferred assistance for you. 

At the Airport

If not online or through the customer center, then you can request special assistance at the airport. Remember to arrive at the airport at least two hours before departure to allow time for check-in and boarding. However, providing advance notice at least 48-72 hours, for most special assistance needs is crucial.

Requesting Specific Assistance Types

There are specific ways for requesting IndiGo Airlines special assistance​. Here’s about them.

• Wheelchair Assistance: You can request IndiGo Airlines wheelchair assistance​ during booking or by calling customer service. IndiGo Airlines provides free wheelchair assistance to and from the gates. 
• Medical Assistance: You should inform IndiGo Airlines of any medical conditions at least 72 hours before departure, providing necessary medical information and a medical certificate. 
• Unaccompanied Minors: IndiGo airlines requires parents/guardians to fill out a form, be present at the IndiGo Airlines Terminals until the flight departs, and provide necessary documentation. 
• Other Needs: IndiGo also assists with carry-on items, assistive devices, and other needs. 

Types of Special Assistance Services Offered by the IndiGo Airlines

There are various kinds of Special Assistance Services provided by the IndiGo Airlines, which include: 

IndiGo Airlines Wheelchair Assistance

 IndoGo Airlines provides wheelchair assistance to passengers upon request, and you should request assistance at least 48 hours before the scheduled flight. To ensure that you have a hassle-free experience, the airline recommends that you reach the airport at least 2 hours before departure and inform the airline’s reservation team. The airport staff may ask you some questions to determine the level of assistance required.

IndiGo Airlines wheelchair assistance​ is available for use at all airport locations to assist with transportation from check-in to the boarding gate. IndiGo wheelchair service is provided with an escort to assist in transporting you from the reservation counter to the check-in/special assistance counter and from the check-in counter to the gate or the aircraft door. Customers travelling in a group of 10 or more and requiring wheelchairs may contact the airline by calling the call centre at least 48 hours before scheduled departure.

Visual and Hearing Impairment

IndiGo Airlines is highly committed to customer safety and convenience, and puts forward its best to ensure all our customers experience the finest services on flights. The airlines have trained their staff to interact with people with special needs, and continue to find better ways to serve the customers with special needs. For the visually or hearing impaired passengers, the airline provides specific services like assisting them with carry-on items, assistive devices, getting to restrooms, opening snacks, and getting, explaining rules in sign language, and more. To better accommodate your seating requirements, please select seats either online or by calling the call centre. You can request special assistance while making your reservation. During the flight, you can request the cabin crew for any assistance you may need.

Service Dogs

IndiGo Airlines understands the need for a service dog for customers with special needs. In case you need to travel with a service dog, you need to consider a few things, like making a reservation for your pet in advance, at least 48 hours before the scheduled departure. You should also reach the airport at least 2-3 hours before to complete the security screening, check-in, and other processes. You should provide credible evidence that the service dog has been trained by an appropriate institution, is vaccinated, and medicated. The dog will be seated on the floor in front of your feet during the entire duration of the flight. The service dog may be denied boarding or removed from the flight if the dog misbehaves. If you are traveling with a service dog, then you should take full responsibility for its conduct on the flight.

Medical Assistance

IndiGo Airlines provides medical assistance to its passengers at every step. If you need any kind of medical assistance, then you should request it i advance so that the airline can make necessary arrangements. The request should be made at least 48 hours before. Not only upon request, but the airline also provides medical assistance in case of emergency. The cabin crew and other staff of the IndiGo airlines are well-trained to provide medical assistance in case of emergency, so you can travel stress-free.

Conclusion

IndiGo Airlines has been serving passengers for a long time and takes care of the comfort and convenience of passengers with special needs. If you are travelling with IndiGo Airlines for the first time or are a frequent traveller, then you should request special assistance services in advance, at least 72 hours before the scheduled departure. IndiGo Airlines provides various kinds of special assistance services like wheelchair assistance, mobility aids, medical aids, priority boarding, service animal assistance, and more. The passengers can request IndiGo Airlines special assistance​ in various ways, such as online, by calling, or by visiting the airport. 

Frequently Asked Questions