Special Assistance services are one of the most requested services that any passenger could ask for. If you also require special assistance services and are flying with China Airlines, then you can expect a seamless travel experience. Passengers with mobility issues can book their special assistance services by calling +1-800-227-5118 or visiting www.china-airlines.com. China Airlines specializes in providing exceptional services to all its passengers, and the airline’s well-trained staff offers help at every step of the journey. Considering this, we have drafted this detailed guide, which explores everything about China Airlines special assistance, including wheelchair assistance, medical assistance, and other mobility aids.
How to Add Special Assistance with China Airlines?
Adding special assistance to the travel itinerary is the most common problem faced by passengers. Here we have provided the step-by-step process of various ways through which you can request special assistance with China Airlines.
Online Booking
You can book special assistance through the China Airlines website or mobile app. The online special assistance booking can be made at the time of booking the flight or even after booking.
- Begin by signing in to the airline’s website or mobile, or if you are flying for the first time with China Airlines, then create an account.
- After signing in, you can book your preferred flight by providing all the necessary details.
- After making flight reservations, you can find the application for “Special Passengers” or a similar form on the China Airlines Website.
- If you are adding special assistance after booking, then you can directly navigate to the special assistance services section.
- Upon finding the special assistance form, provide all the necessary information like booking details, travel dates, type of assistance, and more.
- Recheck all the information and submit the form. If you are booking a flight and assistance altogether, then pay the charges of flight charges and confirm your bookings.
Through Customer Center
You can also contact China Airlines’ customer service center by phone or email to request special assistance services. Contact through +1-800-227-5118 and have a direct conversation with the personnel of the office who will guide you of services and book your preferred assistance service.
Local Office
If not online or through the customer center, then you can visit the local office of China Airlines to discuss your special needs and make prior arrangements. Through the local office, you can have a one-on-one conversation with the staff, and they will help you prepare a perfect travel itinerary.
Note
- To request Special assistance with China Airlines, you can either submit a request online through their website at least 48 hours before the scheduled departure. You can also contact the airline’s customer service center or local office at least 24 hours before departure.
- It is also to be noted that in some cases, you may not be able to submit your request online after booking.
- Please keep in mind that requesting China Airlines Wheelchair Assistance may limit passengers’ seat selection.
- If you need to travel with a battery-powered wheelchair, be sure both the wheelchair and the batteries are qualified. Any wheelchairs or batteries that do not fit the standards will not be accepted. Please check the application instructions and prepare the battery specifications (manufacturer’s instructions) for airport security inspection.
Types of Special Assistance Services Provided by China Airlines
China Airlines provides a range of special assistance services for the seamless travel experience of passengers with special needs at China Airlines Terminals. Here’s in detail about some of them.
China Airlines Wheelchair Assistance or other Mobility Aids
Mobility aids can be included in the free baggage allowance at no additional charge. It includes wheelchairs, scooters, mobility aids with batteries, walkers, respirators, ventilators, canes, crutches, and more. China Airlines wheelchair assistance is provided at every required stage of the travel. From entering to leaving the airport, you can ask for assistance at any time. To request a wheelchair, you need to inform the airlines in advance at least 48 hours before.
Pregnant Passengers
The pregnant passengers with 30-35th week are supposed to fill out the medical form and provide a medical certificate to the airlines. The medical form must be signed by a qualified obstetrician and dated within 10 days of the departure flight. You must contact the China Airlines Reservations Center to obtain medical clearance and confirm booking by submitting the required documents at least 2 working days before the scheduled flight departure. For return or continuing flights that are within two weeks of the departure date, the approval to fly may be granted with the initial application with the departure flight application.
While pregnant women after 36th weeks with a single pregnancy, and after 32 weeks of multiple pregnancies, are not allowed to travel. Moreover, women within the 14 days after giving birth are also not allowed. For flight safety and the health of the passenger, pregnant passengers need to inform the reservation staff of the expected date of delivery. it is also recommended that all pregnant passengers should carry their prenatal medical records with the required information while travelling.
Stretcher and On-board Medical Oxygen
China Airlines provides a charged in-flight stretcher service and on-board oxygen bottle rental service for passengers with medical needs. To apply for assistance, you need to fill out the Medical Clearance documents, which are signed by a licensed doctor and dated within 10 days of the scheduled departure flight. You can contact China Airlines customer service for the application, which must be made and approved at least two working days before the scheduled flight departure.
Medical Oxygen Service does not include oxygen needs on the ground. Oxygen on the ground, including before departure/during transfer, and after arrival, should be arranged by the passenger. The built-in oxygen supply systems on aircraft are strictly designed for emergencies. Due to flight safety concerns, passengers who request oxygen onboard cannot be assigned a seat on the emergency exit row.
Portable Electronic Medical Equipment
Passengers who need to bring electronic medical equipment (such as oxygen generators, suction devices, apparatus respirators, etc.) on board because of health conditions must follow the precautions and guidelines of China Airlines. Please notify the China Airlines Reservation Center to complete the application at least two working days before the flight departure date. You must be approved by China Airlines before bringing electronic medical equipment.
Also, you must be accompanied by a medical staff or adult who is capable of operating and fastening the medical equipment that is brought on board. If you are traveling with medical equipment then please complete the check-in procedure as soon as possible on the boarding date and arrive at the boarding gate early. So that the airport staff will have enough time to make arrangements for you.
Extra Seat Service
Passengers with mobility needs are also provided with extra seating services. If you need extra seat services, then contact the airline for assistance, as they will provide the necessary arrangements. You can use the adjacent vacant seat to feel relieved and comfortable. Instead of a standard seat belt, you can use an extended seat belt to get more comfort.
Unaccompanied Minors
China Airlines accepts unaccompanied travel for children aged 5-11. You can submit your application at least 72 hours before the flight departure. If the accompanying person of a child aged 5-11 is under 18 years old, they are still considered unaccompanied minors. The business class of China Airlines accepts unaccompanied minors aged 8-11, while the premium economy and economy classes accept unaccompanied minors aged 5-11. If your itinerary involves flights operated by other airlines, please be sure to check the relevant regulations with each airline.
Conclusion
China Airlines has been satisfying its passengers, especially those with mobility needs, with its exceptional services. The Airline provides a wide range of special assistance services, including wheelchair assistance, medical assistance, unaccompanied minor services, pregnant passengers services, and more. With the growing and advanced technology, there are various ways through which you can request special assistance. However, to have detailed knowledge about China Airlines special assistance, you can visit www.china-airlines.com.
Frequently Asked Questions
China Airlines offers various special assistance services for passengers with mobility impairments. The services include ground wheelchair assistance, boarding assistance, unaccompanied minors, medical assistance, and more.
To use this service, please contact the carrier during the booking process or directly before the flight. You can do it by phone or by filling out a special form at least 48 hours before the scheduled flight.
The TSA Notification Card can be obtained directly from the TSA. It’s available as a downloadable PDF from the TSA website, which can be personalized and printed for your use.
The charges for China Airlines Special Assistance depend on the kind of assistance you want. China Airlines wheelchair assistance is generally free of cost.
Special assistance is available, but not limited to Wheelchair users and those with physical disabilities, including reduced mobility. Passengers with hidden disabilities such as autism or dementia.
Generally, airlines cannot require proof of a disability as a condition for transportation, except in very limited circumstances. They can only ask for medical documentation if there’s a reasonable doubt about a passenger’s ability to complete the flight safely.
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