Loong Air BKI Terminal – Kota Kinabalu International Airport

If you are wondering what benefits you’ll get by traveling with Loong Air, this article is just for you. Loong Air BKI Terminal offers a wide range of services, passenger-friendly policies, and essential amenities to ensure a smooth and satisfying travel experience. Loong Air utilizes Terminal 1 for its operations at Kota Kinabalu International Airport. Whether it’s the check-in process, onboard comfort, or special assistance, the airlines focus on every detail. Also, at Kota Kinabalu International Airport, you will find many helpful and professional staff members who are always ready to assist you at every step. The airline’s core objective is to deliver exceptional services, ensuring every traveler enjoys maximum comfort and satisfaction throughout the journey. Moreover, the main purpose of this article is to provide you with detailed information about your travel, so you don’t face any issues during your journey.

Key Overview of Loong Air Terminal BKI 

Loong Air Arrival and Departure Terminal 

Loong Air uses Terminal 1 for its arrival at Kota Kinabalu International Airport. The arrival experience at BKI Terminal is designed to be seamless and efficient, particularly for international travelers. With a well-organized layout and clear signage, Loong Air ensures a smooth arrival process focused on passengers’ comfort and convenience. Also, if you encounter any issues during the arrival process after entering the airport, such as baggage claim, immigration, customs, and more, you can seek assistance from the airport staff. They are well-trained and always ready to help with your queries. 

Loong Air departs from Terminal 1 at  Kota Kinabalu International Airport. This Loong Terminal BKI is designed to make your departure smooth and hassle-free. Whether you fly occasionally or you are a frequent flyer, the process is quick and organized. Terminal 1 reduces crowding and ensures a calm experience, guiding passengers through their departure step-by-step procedures like check-in, baggage drop-off, security screening, or finding their boarding gate. After that, passengers can relax until their boarding announcement. 

Services and Amenities Available at the Loong Air BKI Terminal

Loong Air offers a wide range of services and amenities designed to enhance your travel experience. These facilities ensure greater comfort and convenience during your journey while keeping you well informed. By utilizing these services, you can enjoy a smoother trip and be better prepared for your upcoming flight with Loong Air. 

Check-in Services 

• As you know, check-in is the first step to start your journey at Loong Air BKI Terminal. You arrive early at the airport for check-in at the designated check-in counter. 
• These counters are where travelers can complete their check-in process, drop off their checked luggage, and receive their boarding passes. 
• To check in at the Loong Air counters at Kota Kinabalu International Airport, you will typically need your passport, boarding pass, visa, and any required travel documents related to your destination. 
• The airlines recommend that passengers arrive for check-in at least 1.5 hours before their flight. At Loong Air BKI Terminal, the check-in counter opens 2 hours before departure. 
• With the help of counter staff members, travelers can easily complete the required paperwork before their departure, ensuring their trip with Loong Air to Kota Kinabalu International Airport begins effortlessly and with organization. 

Cancellation and Refund 

Loong Air’s cancellation and refund policy generally allows passengers to cancel, but the terms vary based on the specific ticket purchased and the timing of the cancellation request. Here is the detailed information about the flight cancellation: 

• If you cancel your flight within 24 hours of booking and the scheduled departure is at least 7 days away, you are eligible for a full refund without any penalty.
• If you cancel your ticket after 24 hours, then the refund will depend on whether your ticket is refundable or non-refundable. 
• For refundable tickets, you may receive a refund after deducting a cancellation fee. For a non-refundable ticket, usually no cash refund is given. However, you might receive a travel credit for future bookings, based on the airline’s policy. 
• But if you cancel your non-refundable ticket within 24 hours, then you will still get a refund for additional fees or taxes. That is why Loong Air recommends that passengers visit the airline’s website at least once, so they are aware of the airline’s cancellation and refund policy. 

Special Assistance 

Loong Air provides special assistance to passengers who require it, including those with mobility limitations, visual or hearing impairments, and other needs. Read more information about special  assistance given below: 

• It’s crucial to request special assistance in advance, ideally at the time of booking or at least 48 hours before departure, to ensure that adequate arrangements can be made. 
• When a passenger with a disability requests assistance from an airline to move through the airport, the airline is required to assist promptly and efficiently. 
• This includes assistance with boarding, deplaning, and navigating the terminal, as well as providing necessary equipment like wheelchairs. The goal is to ensure passengers with disabilities can travel with dignity and ease. 
• While assisting mobility passengers who are navigating the airport, Loong Terminal BKI helps passengers with checked or carry-on luggage when they are unable to carry the luggage due to their disability.
• Also, if you did not request assistance before your flight, but realize during your flight that you will need assistance at your destination or connecting city, notify the flight crew that you will need assistance when the flight lands.

Lost and Found Desk 

If you lose an item while flying with Loong Air or at the airport or near the BKI Loong Terminal, here’s the detailed information about lost and found policies: 

• If you misplace something, you should report it immediately to the lost and found desk. When reporting a lost item, be sure to provide details such as your flight number, travel date, and a clear description of the item. 
• After your report is submitted, you’ll receive a reference number to track the status of your request. If your item is found, you can either collect it in person or authorize someone to collect it on your behalf. 
• Once your lost item is found by the committed team of the lost and found desk, they will inform you through your email or mobile number, which you gave while reporting your lost item. So that’s why you should provide them with your correct contact details to avoid any inconvenience.. 

Pet Travel 

Loong Air allows passengers to travel with their loving pets, under some rules and restrictions. To know comprehensive details about pet travel, read the information given below : 

• Some pets can travel in the aircraft cabin as carry-on items, while others must travel in the cargo hold, depending on the breed, size, and destination. Carry-on pets are typically limited to cats and dogs that meet specific size, age, and destination requirements. 
• When flying in-cabin with a small dog, pet carriers are typically limited to around 20 inches in length or less, and for domestic airlines, may require even smaller carriers, such as those up to 17 inches in length. The carrier must be soft-sided and fit comfortably under the seat. 
• Modern aircraft have climate-controlled cargo holds, similar to the passenger cabin, to maintain a safe temperature range for pets and other sensitive cargo. So, passengers do not have to worry about their pets because airlines prioritize pet comfort and aim for a stress-free experience for both pets and owners.
• When flying with a pet, reserving a spot for your pet in advance is essential. Passengers must understand the specific rules and restrictions related to their pet’s size, breed, carrier type, and required documentation before booking. 
• For international travel, additional health and documentation requirements may apply, including health certificates, vaccinations, and potentially a pet passport. 

In-flight Facilities 

Loong Ar makes sure that every passenger’s journey is smooth and satisfying from start to end. The provides comprehensive support to each passenger throughout their journey, so they enjoy a stress-free travel experience with Loong Air. Here is some information about Loong Air’s in-flight services: 

• Wi-Fi facilities – Loong Air offers in-flight Wi-Fi service on some of its flights. Passengers can connect to the internet to stay in touch with friends and family and share their travel experiences.

• In-flight entertainment – In-flight entertainment services provide various forms of entertainment and value-added services to airline passengers during flights. These services have evolved from basic overhead screens so that passengers can stream movies, TV shows, and other content on their devices (phones, tablets, laptops). 

• Food and beverages – The airlines provide various food options to passengers, such as hot meals and serve some complementary food like snacks,  juices, sandwiches, or much more.  Also, if any traveler has a special taste, they can pre-book their meal while booking their tickets. It also has several wine or beer options for passengers, and they can choose according to their taste and preferences. 

List of All Loong Air Terminals Worldwide.

Kota Kinabalu International Airport Map

Frequently Asked Questions