Scoot Airlines Wheelchair Assistance​ – How to Add Wheelchair?

Traveling with mobility limitations can be challenging, but with Scoot Airlines’ dedicated service, your journey can be accessible and comfortable. The airline offers a wide range of services to ensure passengers do not feel helpless. Scoot Airlines Wheelchair Assistance is among the most reliable and thoughtfully designed services, aiming to provide a safe and smooth travel experience. Although the airline ensures the safety throughout the airport, it suggests passengers travel independently as there are limits on assistance due to crew limited availability. If you are seeking wheelchair assistance, you can contact Scoot Airlines through their official site www.flyscoot.com, or call at (+65 6501 2888). This guide will provide you with all the related details you may need before travelling with Scoot Airlines and opting for wheelchair assistance.

How to Add Scoot Airlines Wheelchair Assistance to Your Booking?

Scoot airline delivers exceptional wheelchair assistance to its passengers with any mobility limitation. Here are some easy steps through which you can easily add wheelchair assistance to your booking.

Online, During Booking/ After Booking

• You can easily add wheelchair assistance during the booking of your flight through www.flyscoot.com. Just look for special assistance and provide the service you are seeking.
• You can add wheelchair assistance even after booking your flight. Visit the “manage your booking” option, provide flight information and details, and after that, search for wheelchair assistance and provide details such as the service you are looking for.

Contact Customer Care

• You can directly contact the Scoot airline customer care, just provide your flight information and the service you are looking for, whether it’s wheelchair assistance, medical assistance, or other services.
• Make sure you provide all the required information, including flight information, name, travel date, and medical information in case there is any need for it.

At the Airport

• If you are requesting the wheelchair service at the airport, there is a high chance that you won’t be allowed to board, or the service might be unavailable. However, to request last-minute, you must arrive early.
• You should arrive at least 3 to 4 hours before departure to ensure the availability of wheelchairs. You must inform the counter right after arriving at the Scoot Airlines Terminals, and wait patiently until they arrive with a wheelchair.
• The professional staff makes sure to provide you with all the relevant support, such as during check-in, security screening, boarding and disembarking, and till they reach the required location.

Types of Wheelchair Assistance Served By Scoot Airlines

The Airline aims to deliver the best services, ensuring the safety and accessibility of each passenger. The services include wheelchair assistance, assistance while boarding and disembarking, and assistance during flight. This service is available for passengers with temporary or permanent mobility issues. Here are some services offered by Scoot Airlines:

• Assistance at the Airport: Upon arriving at the airport, passengers are greeted by the ground staff, who take care of passengers navigate the airport. Staff also help with the baggage drops and baggage pass collection. All the procedures would be done smoothly without compromising the comfort of the passengers.
• Boarding and disembarking support: Those passengers who find it difficult to climb stairs get assistance while boarding the plane if the jet bridge is not available at the airport ambulift can be used to board the airplane. Passengers even get prior boarding, so they have enough time to board the plane and sit in their seats comfortably.
• Assistance during in-flight: Passengers travelling with Scoot experience exceptional services from the crew members. Completely immobile passengers get the in-flight assistance where they are provided an on-board wheelchair narrow enough to fit in the aisle, and passengers can use an onboard wheelchair to access the lavatory. The crew is also ready to assist in the journey.
• Arrival support: Right after the plane arrives at the destination, the crew makes sure other passengers disembark first so that passengers with disability can disembark without any harm or rush. Right after disembarking, ground staff meet passengers and escort them through the arrival process, including immigration check, customs clearance, and baggage claim. During the connecting flight staff assist in connectivity, ensuring a smooth transition.

Transporting Mobility Devices

Scoot Airlines understands the need for accessibility and allows passengers to carry their mobility devices with advance notice, ensuring safe and convenient transportation. The airlines allow both manual and battery-powered wheelchairs only after following all the requirements provided below:

Mobility Aids

• Passengers travelling with their mobility aids, such as crutches, canes, collapsible walkers, and manual wheelchairs, are allowed to board. 
• All passengers are requested to provide all the relevant details such as the size, weight, and height of the equipment, as well as whether the device is foldable or not. 
• Passengers must inform the Airline in advance so that they can ensure the space availability and handling of the device.

Electric wheelchairs 

• Passengers travelling with electric wheelchairs or any mobility aids are required to follow IATA rules and regulations for carrying their electric-powered wheelchairs safely and securely. The types of batteries used in wheelchairs are dry gel batteries, wet cell batteries, and lithium batteries.
• While all the dry gel batteries are safe to travel with though they should be securely fixed to the wheelchair before boarding the plane.
• As per lithium battery should be at least 300WH, and if carrying two, then each should be 150WH. The batteries should be removed and packed carefully before boarding.
• Wet cell batteries pose safety hazards and are only allowed if they are carefully packed with leakproof packages to avoid bringing those, but they can be boarded only after following all security measures. 

Important Guidelines Before Requesting Wheelchair Assistance

Before requesting wheelchair assistance, passengers should know the important guidelines to ensure a safe, secure, and smooth travel experience. Here is the breakdown of the guidelines:

• Passengers requesting wheelchair assistance should inform the airlines at least 48 hours before to ensure the equipment and service availability, and also should arrive at least 2 hours before the departure to avoid last last-minute rush and panic.
• Passengers who are looking forward to bringing their wheelchairs are also requested to arrive early and inform the airline in advance of safety measures and convenience. Also the airline advises you to properly label your wheelchair with your name and contact information so that it can be misplaced and if it does then can be found easily.
• Passengers requesting wheelchair assistance are advised to specify the service according to their needs. Whether they want assistance only at the airport or need assistance in-flight, such as an onboard wheelchair to access the lavatory. If you have a connecting flight, the airline ensures to provide you with support throughout the airport.
• Passengers requesting wheelchair assistance or any special assistance are required to bring all the relevant details, as some destination requires documents for clearance. These documents include a medical certificate if you have any recent surgeries, or if you carry your wheelchairs, then do carry all the related purchase documents too.
• If you are traveling with any medical condition, the airline recommends that you carry all your medications in your carry-on bag and also ensure that all the items are clearly labeled and packed, avoiding any misunderstanding.

Scoot Airlines delivers comprehensive services to its passengers, ensuring all passengers have equal access to comfort, safety, and security. The airline ensures all passengers are treated with dignity and respect. It is recommended that passengers ask for assistance in advance so that they can enjoy a seamless and stress–free journey. Scoot Airlines Wheelchair Assistance​ offers a wide range of services to ensure each passenger’s needs are met, as the services are designed to support each passenger’s independence and comfort throughout the journey.

Frequently Asked Questions