Qatar Airways AUS Terminal – Austin-Bergstrom International Airport

Qatar Airways operates from Terminal 1 for all its arrivals and departures at Austin-Bergstrom International Airport. Passengers can depend on Qatar Airways AUS Terminal with full trust or confidentially for their smooth journey. From ticketing and check-in to baggage handling, you can get help from their well-trained team for a smooth transition through travel. Austin-Bergstrom International Airport provides a convenient travel experience with excellent facilities and services for passengers to enjoy a smooth journey. It serves every passenger with basic amenities and useful entertainment options. Travelers can take advantage of amenities like dining, retail shops, and lounges for either rest or work. Security is simplified to keep people safe. Qatar Airways also accommodates smooth connections for transferring passengers, with transit desks and free time to relax during layovers. You can contact the staff any time of the day for smooth assistance.

Key Feature for Qatar Airways AUS Terminal

Airport Name	Austin-Bergstrom International Airport
Airport Code	AUS
Address	3600 Presidential Blvd, Austin, TX 78719, United States
IATA Code	QR
ICAO Code	QTR
Qatar Airways AUS Terminal	Terminal 1
Qatar Airways AUS Arrival Terminal	Terminal 1
Qatar Airways AUS Departure Terminal	Terminal 1
Working Hours	Daily 24 hours
Contact Number	+15125302242
Official Website	www.qatarairways.com
Instagram	www.instagram.com/qatarairway
Facebook	www.facebook.com/qatarairways
YouTube	www.youtube.com/user/qatarairways
Twitter	twitter.com/qatarairways

Qatar Airways AUS Arrival Terminal

Qatar Airways uses Terminal 1 for its arrivals at Austin-Bergstrom International Airport. Knowing the correct arrival terminal is important for smooth coordination, especially for pickups, transfers, or connecting flights. The airport provides its 5-star amenities and services, making it a convenient and comfortable arrival point. Qatar Terminal AUS offers a seamless arrival experience with great facilities, spacious baggage claim areas, and convenient access to ground transportation. 

Qatar Airways AUS Departure Terminal

Qatar Airways operates its departure from Terminal 1 at Austin-Bergstrom International Airport. Passengers hopping on a plane have to complete departing formalities such as check-in, security screening, submitting luggage, printing, boarding passes, etc. To ensure a smooth departure and avoid any last-minute stress, passengers are advised to arrive at least 3 hours before their scheduled flight time for check-in, security procedures, and boarding. Travelers benefit from clear signage, smooth processing, and easy access to lounges and amenities. It also includes a wide range of retail shops and dining options. Its modern features help to ensure that travelers start their journey in comfort and style. 

Services And Amenities provided by Qatar Terminal AUS

You can expect to find a variety of stores, restaurants, and amenities at Qatar Terminal AUS. Dining options include a wide range of restaurants and bars, points with children’s menus, and also cafes. The selection of stores and service outlets is also extensive: newspapers, books, electronics, fashion and footwear, alcohol, flowers, souvenirs – you can buy it all at AUS Airport. Other beneficial amenities are as follows:-

Airport Check-in Counters	Wheelchair Assistance
Security Checkpoints	Boarding/Departure Gates
Information Counters	Food and Drink Outlets
Luggage Carts	Cancellations/Refunds
Banks	Luggage Wrapping
Ticket Booking Counters	Pet-friendly Air Travel
ATMs	Forex Service
Lost & Found Desk	Special Care and Assistance
Family Restrooms	Inter-terminal Transportation
Ground Transport Options	Airport Lounges
Children Play Areas	Meeting Rooms
Unaccompanied Minors	Mobile Charging Stations
Meet and Greet Areas	Self-service Kiosk Machines
Nursing Rooms/Areas	Medical Emergency Services
Privilege Club	Baggage Allowance
Duty-free Shopping	Student Club
Smoking Rooms	Newspapers and Magazines
Medical Helps	Prayer Area
Fast Track	Retail Services
Ample Seating Space	Stretcher Assistance

Booking Options

Passengers can book their tickets at the airport with the help of the Airport’s knowledgeable, smart, well-trained, and experienced staff. If you want to book your ticket, ask them to help, they will assist you with the whole procedure while booking your flight. You can also book your flight online through their official website, mobile app, or through any travel agency. Online booking can reduce administrative costs, lower overhead, and fewer errors contributing to overall cost savings. Online booking systems can easily display and offer add-on services, increasing revenue per booking. Businesses accept online bookings anytime, anywhere, increasing accessibility and potentially maximizing reservations.  

Check-in Options

You can choose various check-in options at AUS Qatar Terminal, such as self-service kiosks, and ticket counters as offline mediums of check-ins, and for online check-in, you can use your mobile phone and Qatar Airways official site. These are easy and quick methods of collecting boarding passes. If it is your first-ever flight, you can connect with the check-in counters at the Airport for more information and clearance. Online check-in allows you to secure your seat and obtain your boarding pass before arriving at the airport. Once you’ve checked in online, you can print your boarding pass or download it to your mobile device. Passengers who need assistance with special requests, such as those traveling with infants or needing wheelchair assistance can check in at the airline’s check-in counter at the airport. 

Cancellation and Refund Policy

Sudden changes in your plan? Want to cancel your ticket? No problem, Qatar Airways allows you to cancel your ticket and make a refund without any penalty. You can cancel your ticket through their official website and at the airport counter. Qatar Terminal AUS office staff will assist you with cancellation and refund inquiries. Passengers should know about the policies of refund and cancelation, so they will not face any difficulty during the cancellation. 

If you cancel your ticket within 24 hours of booking, you are entitled to a full refund regardless of fare type and class. Refundable fares are eligible for full or partial refund and non-refundable fares typically only taxes and certain fees are refundable. 

If you fail to cancel your ticket at least 3 hours before departure, you will get an applicable tax refund only. If you made your payment with a credit card, the refunds will be processed within 7 business days, and if you paid through cash or check, you will get a refund for up to 20  business days. If you booked through a travel agency, contact them directly for cancellations and refunds. If you are requesting a refund, it must be made before the ticket expires, because expired tickets are non-refundable. 

Lost And Found Counters

If any passenger has lost their belongings, or any item at Austin-Bergstrom International Airport, report the lost item as soon as possible to increase the chance of recovery at the lost and found counter. The staff will assist you with the best of their knowledge. You just need to tell them a description of the lost item, the date and time it was lost, and the specific location. The staff will do their best to recover your lost belongings. Provide your name, phone number, and email address so you can get in touch with them for information. 

Children Play Area

If you are traveling with your children and have time before your flight, you might consider visiting more elaborate play areas. This area includes interactive games, a playground, and various play structures. They offer soft flooring, TVs, and small cubby areas for children to enjoy.  Playing helps children to burn off extra energy, so your children can play, run, and have fun while waiting for the flight without getting bored and tired sitting for long hours. They are more likely to feel calm and relaxed during the flight.

Pet Travel Services

Qatar Airways provides pet travel services at Austin-Bergstrom International Airport, ensuring the safety and comfort of your pet companions. For a smooth and stress-free journey, it is recommended that you review the Qatar Terminal AUS Pet travel policies. For any specific concerns related to your pet’s travel, you can consult with their customer service. The Policies include:-

• Checked Baggage for Policy:- Domestic cats, dogs, and birds can travel as checked baggage. The weight of the pet and its carrier should not exceed 75 kg. Pets exceeding the size or weight limits must be transported as Cargo. 
• Service Animals: Service dogs accompanying passengers with disabilities are permitted to travel in the cabin. It requires advance notice and appropriate documentation. Submit an online request or contact the office at least 48 hours before departure for travel with a pet. 
• Check-in:- Arrive at least 2 hours before the departure to complete the check-in procedures for your pet. 
• Documentation:-Passengers must ensure all required documents are prepared, including a health certificate which should be issued 10 days before the trip, and vaccination records. 
• Carrier:- Passengers are advised to use a carrier that is well-ventilated, secure, and appropriately sized to allow their pet to turn around, stand, and lie down comfortably.

Special Care and Assistance

Qatar Airways AUS Terminal is dedicated to providing comprehensive special care and assistance services to ensure a comfortable and seamless experience for all passengers especially those with special needs. Passengers requiring mobility support, such as wheelchair services or assistance should be requested at least 48 hours before departure. You can request these services during the booking process or through the Qatar Airways website. Qatar Airways offers complimentary Meet & Assist services for passengers with visual, hearing, or cognitive disabilities.

Additionally, Qatar Airways also provides comprehensive medical assistance services at Austin-Bergstrom International Airport to ensure a comfortable and safe travel experience for passengers with health-related needs. To facilitate a smooth journey, passengers needing medical assistance should arrive at the airport at least 3 hours before departure.

Duty-free Shopping

For passengers who are looking to purchase last-minute gifts, or grab travel essentials, the shopping options at AUS Qatar Terminal serve a variety of preferences and needs to make their travel experience more enjoyable and convenient. It has stores that provide a range of products, from reading materials and snacks to unique gifts and health-focused items. It includes luxury items including jewelry, watches, sunglasses, handbags, and leather goods. It also offers a variety of alcohol and tobacco products, and a convenient shop for magazines, newspapers, snacks, beverages, and travel essentials. 

Lounge Facilities

Lounges facilities at Qatar Airways AUS Terminal dedicated to providing exceptional comfort and service, ensuring a pleasant start to your journey. The lounges provide a luxurious environment to relax or work before flight and take benefits of their amenities. Amenities include,

• Workstation:- This area is designed with high-speed Wi-Fi which connects you to the world, and ample power outlets.
• Nap Rooms:- It has private spaces equipped with comfortable beds for rest and sleep.
• Full-service Bar:- A broad range of premium beverages, including wines, cocktails, and champagne.
• Gourmet Dining:- A variety of international cuisines prepared by a skilled chefs team.

Eligible passengers based on travel class, frequent flyer status, or membership in lounges can easily access the lounges.  

Family Restroom Services

AUS Qatar Terminal equipped with Family Restrooms, which are private, lockable rooms designed for the families and individuals who need extra space for privacy. They provide a comfortable environment for parents to attend to their children’s needs or for travelers requiring assistance. These restrooms include a toilet and sink, a mirror, additional space for luggage, and a baby changing table. They also provided a nursing room for mothers and infants to breastfeed or pump milk. They are private, clean, and made just for mothers and babies. You can just relax and chill after a stressful and hectic trip. It will enhance your travel experience with their services and amenities in the restrooms.

Car Rental Services

After arriving at the airport, it is the biggest challenge to find a vehicle to reach the destination. You do not have to worry about this with Qatar Terminal AUS, because it provides a centralized Rental Car Centres, which you can access with the AirTrain. After arriving, collect your luggage, and follow the sign to the AirTrain. Take the AirTrain, it will drop you to the rental car centers. After reaching there, you can choose any car to rent according to your comfort and budget. You can also make a reservation online in advance to save your valuable time. Booking in advance will secure the best rates and availability. If you have any issue or query regarding vehicle type, rental duration, or additional services, don’t hesitate to ask the staff present at the Airport.

Parking Options

Passengers who are arriving at Austin-Bergstrom International Airport can have a lot of parking options. You can book your parking lot at the airport with the help of their experienced and friendly staff, or you can book at least 24 hours in advance before the flight. Booking in advance can save money and ensure availability, especially during peak travel times. You can have so many options for parking over there, like short-term & daily parking, valet parking, and long-term parking. For long-term parking, the Airtrain provides you with efficient and free transportation between parking lots and terminals. 

List of all Qatar Airways Terminal

Austin-Bergstrom International Airport Map