JetBlue Wheelchair Assistance – Request Wheelchair or Bring Your Own

Are you traveling by air with mobility limitations and looking for wheelchair assistance? JetBlue supports passengers by providing excellent wheelchair services. This service is especially tailored to meet each passenger’s needs, whether they need extra help while traveling. Whether passengers need wheelchair assistance due to injuries, age, pregnancy, or disabilities, JetBlue is always there to provide an exceptional experience. Below in this article, all the services, procedures, and other crucial details have been given to passengers who are seeking JetBlue Wheelchair Assistance on their next trip.

Passengers who need wheelchair assistance can request it while booking their flights through www.jetblue.com or by contacting customer service at 1-855-ADA-LINE (232-5463). There are no additional charges for the wheelchair assistance services, though the airline recommends requesting them in advance to avoid last-minute preparation.

How to Add Wheelchair Assistance in JetBlue?

JetBlue provides wheelchair assistance at all Jetblue terminals. Here are some ways through which you can add JetBlue Wheelchair Assistance to your booking.

At the time of booking

• Start by booking your flight with www.jetblue.com/flights or use the JetBlue mobile app.
• After choosing your flights, proceed to the shopping cart.
• Click “next – the travel details” and enter the passengers’ information.
• Scroll all the way to the bottom under the additional information area.
• There will be an option, “I require wheelchair assistance.” Click the + sign to add.
• After adding wheelchair assistance, specify your requirements by clicking the available options.
• Continue with the booking process to complete your reservation.
• Upon arrival, you’ll then be escorted by a JetBlue crew.

After booking a flight

• First, visit www.jetblue.com/manage-trips and submit your flight details.
• Upon entering, select the travel details link at the top.
• Scroll down and add wheelchair assistance by clicking the plus sign beside “I require wheelchair assistance.” 
• Select the type of services you are looking for and then click “continue” to save the request.
• Soon after submitting your request will be updated.

By Phone Call

• Call JetBlue customer service at 1-800-538-2583.
• Provide all the required information, including booking details, personal information.
• Specify the type of assistance you are looking for.
• Then the representative will update your request.
• Soon after that, you’ll receive the confirmation email.

At the airport

• To ask for a last-minute wheelchair request, you must arrive at the airport 3 hours before to ensure the availability of wheelchairs.
• Upon arriving at the airport, notify the JetBlue crew member about the wheelchair request.
• You must wait patiently until the member arrives with the wheelchair.
• Then you may proceed with the airport procedure.

Note: passengers must inform the airline at least 48 hours before to avoid any last-minute arrangements.

Wheelchair Assistance Services offered by JetBlue

The airline offers a wide range of services at all airports, including support for passengers who require special assistance. However, to ensure the availability of the wheelchair, the service must be requested in advance. Here are the JetBlue wheelchair assistance services. 

Airport Service

This service is specially designed for those passengers who can walk short distances but find difficulty standing and walking for a long time, especially elderly passengers. JetBlue trained office staff will assist the passengers right after entering the airport till the boarding, providing accessibility and services according to their needs. These service includes assistance through check-in, security screening, and support to the airport restrooms. The highly trained staff make sure to assist at the arrival gates to baggage claims. 

In-flight Wheelchair Assistance

In-flight services are to help those passengers who can’t climb stairs and need assistance while boarding and disembarking. These services include transferring passengers safely. The goal is to provide the best service possible without compromising customers’ comfort, as JetBlue offers customers onboard wheelchair assistance so that passengers can easily navigate the aircraft and access restrooms, trained crew helps passengers to access onboard wheelchairs and ensure passengers’ comfort, and dignity is respected.

Disembarking and Deplaning Assistance

Passengers with limited mobility who find it difficult to climb stairs. JetBlue provides dedicated support to passengers while boarding and disembarking, which may include using ramps or a boarding lift in the absence of a jet bridge at airports. All the assistance is provided with sensitivity and professionalism, ensuring passengers’ comfort and delivering a seamless experience.

Travelling With Your Mobility Aids or Wheelchairs

JetBlue offers mobility-limited passengers to bring their wheelchairs at no additional charges. The mobility aids include both manual and electric wheelchairs, crutches, scooters, and other assistive devices jet blue makes sure the transportation of passengers’ devices, whether the device is foldable, collapsible, or non-foldable.

To ensure the safe handling and transportation of your medical device, passengers are required to inform the airline at least 48 hours in advance and provide all related information, such as the type, size, and other important details, which will be covered below.

• Passengers travelling with mobility aids are also provided with aircraft cargo dimensions to ensure that their wheelchairs can fit or not. These are specially for larger mobility aids to make sure if they can be stored safely within the size of the cargo doors.

• During the reservation, passengers are requested to check carefully whether their assistive device can fit within the aircraft’s cargo bin doors. It’s essential to plan everything to avoid last-minute stress and cancellations. Start by measuring your device, which includes height, width, length, and weight of the mobility device. 
• Consider the foldability of the device and check whether the wheelchair’s parts are detachable or not. It’s advisable to bring the wheelchair’s documents with you, such as the purchase details and wheelchair manual, so that the crew can easily handle your device before boarding the aircraft.
• Passengers travelling with electric mobility aids are required to submit information on the battery type. This is because some of the battery types, such as spillable wet/cell and lithium-ion batteries, may pose safety hazards if not handled properly. The table below provides information on whether the batteries are allowed to be carried and, if so, in what conditions. 

Note: Before travelling with your mobility aid, make sure to label and tag every part of your mobility aid securely with your name, flight number, or contact details. It will help to identify your mobility aid during arrival. Make sure to arrive at least 2-3 hours before, to provide enough time for the crew and staff to inspect to ensure the handling and safety of both the device and passengers.

Conclusion

JetBlue commits to making air travel accessible for all passengers, especially passengers with any mobility limitations. It offers a wide range of services that passengers can choose one according to their needs, including providing airport escort, in-flight wheelchairs, and carefully handling passengers’ accessibility devices. With trained staff available to help at check-in, security, boarding, and deplaning, JetBlue aims to make the journey as stress-free as possible for passengers who require mobility assistance. By planning, providing necessary information, and arriving early at the airport, passengers can ensure a stress-free, smooth travel experience.

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