TAP Air Portugal Wheelchair Assistance

Passengers looking for wheelchair assistance for themselves or their loved ones can rely on Tap Air Portugal to provide help at every stage of the journey, including check-in, security, boarding, and arrival, to ensure the comfort of all of their passengers. Whether due to illness, disability, injury, or ageing, TAP Air Portugal strives to give a pleasant experience while ensuring access to many of the Airline’s amenities. Passengers interested in receiving special assistance should visit www.flytap.com or call +351 211 234 400. By using TAP Air Portugal Wheelchair Assistance, Passengers may ensure a safe and secure flight as it prioritizes their needs and comfort.

TAP Air Portugal Wheelchair Assistance Overview

TAP Air Portugal Wheelchair Assistance aims to ensure that passengers with limited mobility are treated with dignity and care by offering assistance, accessibility, and facilities to passengers with disabilities. The airlines recognizes the importance of accessible travel and thus recommends that passengers notify airlines at least 48 hours before their departure. This allows airlines to arrange all the required equipment and services.

When requesting wheelchair assistance, passengers must provide relevant details, including contact details, flight schedule, and the specific type of assistance the passenger is looking for. Passengers are permitted to bring two mobility aids, such as a wheelchair and a walker, either manually or electric, for free of charge; however, passengers must inform the airline in advance to guarantee proper handling and storage. After requesting assistance, TAP Air Portugal staff will meet you upon your arrival at the airport and accompany you throughout the departure procedure. While cabin crew provide in-flight care and comfort, passengers are provided with an onboard wheelchair designed specifically to navigate within the aircraft. TAP Air will ensure all the passengers are comfortable and safe.

How to Request TAP Air Portugal Wheelchair Assistance?

• Passengers can request assistance while booking their flight through www.flytap.com. Passengers must indicate their need for specific special assistance during the booking process, which is available online. After booking a flight, passengers must fill out a special assistance request form at least 48 hours before departure.
• To provide high-quality assistance, this form requires personal details, contact information, flight details, and a clear description of the type of mobility assistance passengers are seeking. 
• If passengers intend to bring their own wheelchair or mobility aid, whether manual, battery-powered, or the size and type of battery, passengers are allowed to carry up to two mobility devices for free. Passengers are required to inform the airline 48 hours before departure to provide enough time for the airline to arrange necessary facilities. 
• After requesting the special assistance, wait for approval from the airline or contact their customer care directly at +351 211 234 400. 

By providing accurate information, you can ensure a safe and smooth journey experience. TAP Air Portugal requests passengers to arrive early to prevent a last-minute rush.

Types of Wheelchair Assistance offered by TAP Air Portugal

Tap Air Portugal offers three sorts of services for its passengers in terms of care and security.

Wheelchair ramp (WCHR)

This service is meant for passengers who can walk short distances or can climb stairs with minimal support and navigate through the terminal, but can’t walk for long, and is supplied by wheelchair ramps that are accessible and easy to use. Assistance is provided at check-in through the terminal gate. This service includes the use of a wheelchair ramp or a walkway to board the aircraft. Staff will help you through security and the boarding gate, they will help with carrying items and baggage. This service is ideal for elderly passengers, those with minor mobility issues who can walk but get tired easily.

Wheelchair stair assistance (WCHS)

This service is for passengers who cannot climb stairs but can walk short distances within the aircraft. In situations of no jet bridge, passengers are provided with lift assistance or special boarding equipment, or other equipment to reach the aircraft without hustling, ideal for passengers who do not require wheelchair assistance in the aircraft.

Full Wheelchair Assistance (WCHC)

WCHC services are for passengers who are immobile or have severely limited mobility. It ensures a safe, secure, and dignified journey with trained staff providing support at every stage. This service is ideal for passengers with paralysis, major surgery, neurological disabilities, severe injury, or elderly patients who are dependent on support. The service includes wheelchair assistance throughout the journey, accommodation through in-flight procedure coordination with ground staff and aircraft crew for better assistance.

Medical and Special Considerations

This service is especially for passengers going through severe health-related issues. It’s available both on the ground and In-flight; however, to meet airline standards and ensure patient safety, it’s necessary to provide medical documents such as the Medical Information Form MEDIF. This service provides a stretcher, in-flight oxygen, and is certainly available on long-haul flights and must be booked in advance for safety reasons. The procedure for submitting the MEDIF Form is to download it from the TAP Portugal official website. The form must have the signature of a licensed doctor and should be submitted at least 72 hours before the flight. After submission, they require waiting for approval from the TED medical team, as the request may then be approved or returned.

Services Provided By TAP Air Portugal Wheelchair Assistance

Pre-flight assistance

Upon arriving at the airport, passengers are accompanied by the airline’s professional staff at the check-in area and are assisted with registration, documentation, and baggage handling. The staff help passengers throughout their journey, providing high-quality assistance with support and comfort. This support is especially helpful for passengers travelling alone with disability.

Assistance During Security Screening and Customs

TAP Air Portugal staff make sure to assist passengers at all stages of the airport procedure, ensuring that passengers receive respectful, fast-tracked services at the airport. Passengers with limited mobility are often provided with dedicated lanes, minimizing the wait time, and making sure to provide hands-on assistance when necessary.

Assistance While Boarding the Aircraft

Passengers with mobility limitations are often provided priority boarding free of charge to avoid the crowd and be given extra time to get seated. If needed, passengers are offered in narrow enough flight wheelchair to move within the cabin. The passengers are also offered assigned seats specially designed for those with disabilities. The aircraft crew makes sure to provide all the assistance properly.

In-Flight Assistance

Cabin crew are informed in advance about the passengers’ needs, ensuring their safety and comfort in flight, including assistance with meals, storing personal items, and using an onboard wheelchair to access the lavatory. As per the route of the aircraft, passengers may also be offered comforting items like a blanket, pillow, and specific meals suited to their needs.

Assistance during Transit and connecting flight

Passenger travelling by connecting flights also gets the full attention. Trained professional staff work closely with the crew, providing all required assistance seamlessly between flights. Upon arrival, a dedicated staff member meets the passenger at the aircraft door and navigates through TAP Air Portugal terminals, providing constant support and care.

Arrival and Deplaning Assistance

At arrival, passengers with disabilities are the first to disembark for safety and convenience. A staff member with wheelchairs is provided at the aircraft doors, and assistance continues throughout passport control, customs, and baggage collection. Ensuring the safety and comfort.

Advantages of Wheelchair Assistance on TAP Air Portugal

Tap Air Portugal’s assistance aims to serve customers with limited mobility, providing comfort and safety. From check-in to arrival, passengers receive personalized assistance and guidance, leading to a stress-free journey. TAP Air Portugal’s highly trained staff helps with all airport procedures, while keeping passengers’ needs and comfort in mind.

Tap Air Portugal provides pre-boarding services for passengers needing special assistance, allowing them to board and disembark earlier than the other passengers, providing more time for passengers to settle in comfortably. Passengers are provided with specialized mobility equipment such as wheelchairs, ramps, aisle chairs, and other equipment depending on the passenger’s needs. Passengers are also provided with medical support under the guidance of TAP Air Portugal’s medical team, ensuring travel safety and comfort. Airlines strictly follow safety protocol, including pre-approved medical forms.

In addition, TAP allows passengers to travel with two mobility aids for free, helping to reduce extra travelling costs. Family members gain peace of mind knowing their loved ones are under professional care. TAP Air Portugal ensures non-discrimination and equal service for passengers with disabilities, enabling a respectful, reliable flight experience.

Conclusion

TAP Air Portugal understands that accessibility is necessary for an inclusive travel experience by providing dedicated wheelchair and medical assistance, TAP ensures that passengers with limited mobility never feel alone or unsupported during their journey and their families can feel at peace knowing that their loved ones are in secure hands TAP reassures that passenger will receive the best possible treatment. TAP Air Portugal Wheelchair Assistance is the ideal option if you want to receive excellent care and support.

Frequently Asked Questions