Spirit Airlines Wheelchair Assistance – How to request Wheelchair?

Flying should be accessible and stress-free for everyone, including those who require assistance with mobility. Spirit Airlines is widely known for its affordable fares, which offer a range of wheelchair assistance services designed to support travelers with mobility issues. In this guide, we’ll break down Spirit Airlines wheelchair assistance program in simple terms, so you know exactly what to expect. Whether you’re flying for the first time or just need a quick refresher, this blog will help you feel prepared, informed, and confident about your journey. Traveling with a mobility aid shouldn’t be complicated, and with the right information, it won’t be.

You can book wheelchair assistance through the airline’s website (www.spirit.com) or by calling 855-728-3555. Whether you use a manual wheelchair, a powered mobility device, or simply need help walking short distances, Spirit ensures assistance is available from booking through arrival at your destination. Services include help at check-in, security, boarding, in-flight mobility, and deplaning, which are all designed to meet individual needs.

How do I add wheelchair assistance on Spirit Airlines?

Booking wheelchair assistance is easy and convenient with Spirit Airlines, as you can use various ways to request assistance. Here’s about some of them.

At the time of Booking

• When booking your flight on Spirit Airlines’ official website, you’ll have the opportunity to request special assistance. 
• Simply look for the section labeled “Special Service Requests” during the booking process and select the type of wheelchair assistance that best suits your needs.

After Booking (Online)

• If you didn’t request assistance while booking, you can still do so later by visiting the My Trips section on Spirit’s website.
• Enter your last name and confirmation code to access your reservation.
• Scroll down to the Passenger section, click on “ADD” next to “Additional Info,” and choose the appropriate wheelchair assistance option.

Over the Phone

• You can call Spirit Airlines’ Guest Service at 855-728-3555 (toll-free in the U.S.) to request wheelchair assistance.
• Customer service agents are available to help you modify your booking and add any necessary support services.

Through Text or Chat

• Spirit also provides customer support through live chat and text messaging on their official website.
• This is a quick and convenient way to make requests or ask questions about mobility assistance.

Note: If you’re traveling with your wheelchair or powered mobility device, then inform the airlines in advance and provide its necessary details such as battery type and handling instructions.

Types of Spirit Airlines Wheelchair Assistance Offered

Spirit Airlines understands that not all mobility needs are the same. That’s why they offer several different types of wheelchair assistance services.

WCHR (Wheelchair Required, Can Walk Short Distances)

This assistance is for passengers who can walk short distances and climb steps but need help getting through the airport. A wheelchair will be provided to navigate Spirit Airlines terminals and other airport areas.

WCHS (Wheelchair, Cannot Climb Steps but Can Walk Short Distances)

If a passenger is unable to climb stairs but can walk short distances, they will be provided with wheelchair assistance to move through the airport. This service ensures they can easily get to the gate and the boarding area without any difficulty.

WCHC (Wheelchair, Cannot Walk at All)

This option is for passengers who are unable to walk at all. Spirit provides full assistance, from check-in to escorting the passenger to their seat on the aircraft. The passenger will be supported every step of the way.

WCOB (Onboard Wheelchair)

This is for passengers who require an onboard wheelchair to access the lavatory during the flight. An aisle chair will be available, and flight attendants will assist the passenger as needed.

WCMP (Manual Wheelchair Passenger)

This code is for passengers traveling with their manual wheelchair. Spirit will assist in handling and storing the wheelchair as needed during the flight.

WCBD/WCBW (Battery-Powered Wheelchair)

For passengers traveling with a power wheelchair, Spirit Airlines offers assistance with handling both dry-cell and wet-cell battery-powered wheelchairs. Specific requirements for handling these devices, like disconnection or terminal insulation, must be followed for safety.

Wheelchair Assistance At the Airport and What to Expect?

Navigating the airport can be a challenge, especially for passengers with mobility needs. Spirit Airlines offers wheelchair services to make the experience smoother and stress-free. To ensure a seamless process, it’s recommended to arrive 2 hours early for domestic flights and 3 hours early for international flights. Upon arrival, head to the Spirit Airlines check-in counter and inform the staff about your wheelchair assistance request. If you haven’t requested in advance, you can ask for assistance at this point. 

Spirit offers curbside help (if arranged), assistance through security screening, and an escort to your departure gate. If time allows, agents can also assist you with accessing restrooms, food courts, or shops. Spirit also provides priority pre-boarding if requested. The wheelchair agents are trained to handle mobility devices with care, communicate respectfully, and offer patient, friendly service. They will typically check in with you every 30 minutes while you’re waiting at the gate, ensuring your comfort and meeting your needs throughout the airport process.

Boarding and In-Flight Assistance

Spirit Airlines offers structured support for passengers who need assistance during boarding and while in-flight. If you wish to pre-board, simply ask at the gate. Pre-boarding provides extra time and space to get settled before the general boarding process begins. If you are unable to walk to your seat, an aisle chair will be used. Two trained agents will assist you in safely transferring from your wheelchair to your seat. Once on board, Spirit flight attendants are available to help you move around the cabin using the aisle chair. 

However, it’s important to note that flight attendants cannot assist with personal tasks such as eating, toileting, or administering medications. Their primary role is to ensure you are comfortable and can move safely in the cabin. Spirit’s staff is trained to provide efficient and respectful assistance, ensuring that passengers with mobility needs are well taken care of throughout the flight.

Deplaning and Post-Flight Support

Spirit Airlines continues to assist passengers after the flight lands. Once you’ve arrived, stay seated until other passengers have exited, as this gives you time to get the necessary help. Notify the flight attendant that you need assistance, and a wheelchair agent will arrive shortly after all other passengers deplane. The agent will assist you in collecting your checked baggage, navigating to ground transportation, or connecting flights. They will also help you reach a designated meeting point if you are meeting family or a caretaker. Spirit aims to provide a wheelchair within 20 minutes of the request, but delays may occur during peak times. The staff is committed to ensuring you receive the support needed to safely and comfortably exit the plane and continue your journey. Their primary goal is to make sure all your post-flight needs are met efficiently.

Spirit Airlines Wheelchair Assistance Cost and Contact Information

Spirit Airlines offers wheelchair assistance free of charge to passengers who require mobility support, making it an accessible option for those with special needs. Whether you need assistance during booking, at the airport, or during the flight, Spirit ensures that all necessary support is provided without any additional fees. If you have any questions or concerns or if you need to make a special request for wheelchair assistance, you can easily reach out to Spirit Airlines in several ways.

For immediate help, you can contact their Guest Service team by calling 855-728-3555 (domestic toll-free). Alternatively, you can visit the Spirit Customer Support page on their website for detailed information. If you prefer a quicker, real-time response, Spirit also offers Live Chat through their website, where you can communicate directly with customer service representatives. These contact methods ensure that all your needs are addressed promptly and efficiently.

Factors to Consider While Traveling with Your Mobility Devices

Manual Wheelchairs: They can be checked at the ticket counter or gate, and foldable chairs may be stored in the cabin, depending on available space.

Power Wheelchairs: Must be checked in at the gate or ticket counter. It is also to be noted that Battery rules vary depending on the type. Here’s about the types and their requirements.

Helpful Tips

Here are some helpful tips to ensure your mobility device is handled properly during your flight:

• Bring written instructions for disassembling or handling your mobility aid.
• Label your device with your name and contact information.
• If you need a repair kit, keep it in your carry-on bag. This ensures you’re prepared for any issues that may arise during the journey.

Conclusion

Flying with a disability or limited mobility doesn’t have to be stressful. Spirit Airlines offers helpful, no-cost wheelchair assistance from check-in to the destination. With clear planning, advance requests, and communication, passengers can expect a respectful and safe travel experience. Whether you need help getting to the gate, onto the plane, or around during the flight, Spirit’s team is there to assist you. And while they don’t provide personal care services, they do everything they can to make flying comfortable, accessible, and inclusive. Before your flight, double-check your needs, pack any equipment carefully, and arrive early. You’ll be ready for a smoother journey with the right support at every stage.

Frequently Asked Questions