Etihad Airways Wheelchair Assistance – How to Book Wheelchair?

Traveling can pose significant challenges for passengers with reduced mobility, but Etihad Airways is dedicated to providing exceptional assistance to ensure a comfortable and seamless journey. From the moment you arrive at the airport until you reach your destination, Etihad offers a comprehensive range of wheelchair and mobility support services. Whether traveling alone, with a companion, or requiring special equipment, the airline’s dedicated Special Assistance team ensures that your unique needs are met.

The passengers are advised to request wheelchair assistance 48 hours before departure so that the airport team can make necessary arrangements. The assistance can be requested online through the airline’s website (www.etihad.com) or mobile app. This guide will explain everything you need to know about requesting Etihad Airways wheelchair assistance, including how to book support in advance, the types of assistance available, services at the airport, the accessibility options onboard, and much more.

How to book Wheelchair Assistance in Etihad Airways?

When planning a trip with Etihad Airways, it’s important to inform the airline about your mobility needs as early as possible. Early notice ensures that the airline’s Special Assistance team can make the necessary preparations to provide the most suitable support for your journey. While Etihad recommends submitting your request at least 48 hours before departure, the best practice is to request assistance at the time of booking. This allows the airline to allocate the necessary resources and ensures a smooth, stress-free experience from start to finish.

Requests for wheelchair assistance can be made through various convenient channels:

• Online: You can request assistance through the “Manage My Booking” section on Etihad’s official website. This gives you control and allows you to easily update or modify your request if necessary.
• Customer Service: Etihad’s Special Assistance team is available through phone or email. They are happy to help with any special requirements or provide information on available services. Etihad Airways Wheelchair Assistance contact number is +971 (0)2 511 0000.
• Travel Agent: If you’re booking your flight through a travel agent, ensure they are fully aware of your mobility needs. They will be able to communicate your request to Etihad on your behalf.

When requesting assistance, it’s crucial to specify the level of support you need. This includes whether you need help moving through the airport or assistance boarding and disembarking. Also, inform the airline if you are traveling with personal mobility aids such as electric wheelchairs, crutches, or medical devices like CPAP machines. Providing detailed information allows Etihad to offer the most appropriate assistance and accommodations for your specific requirements.

Types of Wheelchair Assistance Provided by Etihad Airways

Wheelchair Assistance in Etihad Airways offers various levels of wheelchair assistance based on your mobility needs. Understanding these categories will help you make an accurate request and ensure the airline provides the correct support. These categories include:

• WCHR (Wheelchair Ramp): For passengers who can walk short distances but need assistance for long walks, such as from the check-in desk to the boarding gate. This service provides a wheelchair for the long walks around the airport, but does not involve assistance with boarding the aircraft or climbing stairs.
• WCHS (Wheelchair Steps): For passengers who cannot climb stairs but can walk short distances. This support provides a wheelchair and assistance through the airport, including help with boarding by using boarding ramps and lifts. However, it does not include assistance for completely immobile passengers.
• WCHC (Wheelchair Cabin): For passengers who are completely immobile and require assistance from the moment they arrive at the airport to their seat on the plane. This type of support includes help with all aspects of airport navigation, security checks, boarding, and disembarking, as well as seating on the aircraft.

Etihad Airways Wheelchair Assistance at the Airport

When you arrive at the airport, Etihad’s Special Assistance team is ready to provide the support you need throughout your journey. Whether you’re departing from your home airport or connecting through Etihad’s hub at Abu Dhabi International Airport, you can expect a seamless experience tailored to your requirements.

• Arrival at the Airport: Upon arrival, Etihad’s specially trained staff will meet you at the designated location and escort you to the check-in counters. Whether you’re traveling alone or with a companion, Etihad ensures that your check-in process is quick and hassle-free. The staff will assist with check-in, baggage handling, and security checks, ensuring that you’re never left to navigate the airport on your own.
• Through Security and Immigration: Etihad offers priority security screening for passengers with special needs, ensuring that you pass through security quickly and with minimal stress. The staff will guide you through immigration procedures, helping with any documents or necessary approvals. This service is designed to reduce the stress and confusion that can sometimes accompany these steps.
• Boarding the Aircraft: Etihad makes the boarding process as smooth as possible, providing priority boarding for passengers requiring assistance. For those with mobility issues, the airline uses specialized boarding ramps or mechanical lifts to assist you in safely boarding the aircraft. Depending on your needs, you will be escorted to the aircraft door, where an aisle wheelchair will be provided to take you to your seat.

Onboard Assistance and Accessibility

Once aboard, Etihad’s cabin crew will assist you with moving around the cabin, helping to make your flight as comfortable as possible. While crew members are not authorized to provide personal care, such as lifting or feeding, they will help with tasks like stowing personal items or moving to the restroom if necessary.

• Seating Arrangements: Etihad Airways offers accessible seating for passengers with reduced mobility. These seats are typically located near the aircraft’s bathrooms and have movable armrests to accommodate easy transfers. Passengers requiring accessible seating should inform the airline during booking to secure the most suitable arrangement.
• Medical Equipment and Devices: If you are traveling with medical equipment such as a CPAP machine, portable oxygen concentrator, or other essential devices, it’s important to inform Etihad in advance. This will ensure that the necessary space and support are available for these devices, as well as compliance with aviation regulations. Etihad allows passengers to carry medical devices at no additional charge, but pre-approval is required, and the necessary documentation must be submitted ahead of time.
• Aisle Wheelchairs: Etihad provides aisle wheelchairs for use onboard, especially on long-haul flights. These wheelchairs help passengers move around the cabin during the flight, such as going to the restroom. However, these wheelchairs cannot be used for personal mobility during the flight as the aircraft is not designed to accommodate larger mobility aids. It’s important to discuss your specific needs with Etihad when making the request.

Traveling with Personal Mobility Devices

Etihad allows passengers to travel with their own mobility devices, such as manual or electric wheelchairs, scooters, or walkers. There is no additional charge for carrying personal mobility aids, regardless of your baggage allowance. However, it’s essential to notify Etihad in advance to ensure that your device is handled appropriately.

Electric Wheelchairs and Powered Mobility Devices: If you’re traveling with a powered wheelchair, Etihad requires you to specify the type of battery it uses. This is particularly important for lithium-ion batteries, which have specific safety requirements for air travel. The airline may ask for additional information regarding the battery’s power capacity and safety certification. All mobility devices must be clearly labeled with the owner’s details and travel itinerary to avoid any confusion at the airport.

Return of Mobility Devices: When you land at your destination, Etihad’s staff will return your mobility device to you as soon as possible. Depending on the airport’s procedures, this may happen at the aircraft door or the baggage claim area. The airline ensures that all personal mobility equipment is handled with the utmost care throughout the journey.

Companions and Medical Escorts

If you need more assistance than Etihad can provide through its cabin crew, such as help with personal care tasks (feeding, toileting, etc.), you are required to travel with a companion. This is to ensure your safety and comfort during the flight, as cabin crew members are not permitted to provide personal assistance. Etihad can also arrange for a medical escort if you have a serious medical condition. A certified medical professional will accompany you throughout your journey. This service is available upon request and requires medical clearance from Etihad’s medical team. To arrange for a companion or medical escort, inform Etihad during the booking process. The airline will then make the necessary arrangements to ensure your needs are fully met.

Medical Clearance and Documentation

For passengers with serious medical conditions or those who require onboard oxygen, Etihad requires a Medical Information Form (MEDIF). This form helps Etihad’s medical team assess your health and determine whether you are fit to fly. The MEDIF should be submitted at least 72 hours before departure to allow sufficient time for processing and approval. If you require oxygen during the flight or use a medical device such as a ventilator, it is essential to include this information in your MEDIF submission. Medical clearance is mandatory before check-in, and you will need to bring a copy of the approval with you to the airport.

Arrival and Disembarkation Support

Upon arrival at your destination, Etihad’s staff will assist you with disembarkation, ensuring you have safe and easy access to the airport terminal. Assistance with deplaning is provided using aisle chairs and, where necessary, mechanical lifts. If you have a connecting flight, Etihad will ensure that you are escorted to your next gate or transferred smoothly to the appropriate connecting service. Etihad also assists with immigration and customs, helping you navigate these checkpoints with ease. Once you have cleared immigration, you will be guided to baggage claim, where your mobility device will be returned to you.

Practical Tips for a Smooth Journey

Traveling with special assistance requires some thoughtful preparation to ensure everything goes smoothly. Here are some key tips to help you navigate your journey with ease.

• Plan Early: The first and most important step is to request assistance as soon as possible. Ideally, this should be done at the time of booking or at least 48 hours before your flight. Early communication allows Etihad Airways to prepare the necessary arrangements and ensure that your needs are met. This ensures the airline has ample time to coordinate your support at the airport and on the plane, avoiding any last-minute complications.
• Arrive Early:  Arriving at the airport at least three hours before departure is highly recommended. Special assistance can require extra time to navigate check-in, security procedures, and boarding. By giving yourself enough time, you ensure that there’s no rush, reducing stress and allowing you to address any last-minute needs with the airline staff. Arriving early also helps avoid any unforeseen delays and provides a buffer in case of unexpected circumstances.
• Label Your Equipment: It’s important to clearly label any mobility aids you bring with you. Ensure that your wheelchair, scooter, or other medical devices are marked with your name, flight details, and contact information. This helps the staff quickly identify and return your equipment to you at the appropriate points during your journey, reducing the chance of it getting lost or mishandled.
• Communicate Medical Needs: Submit any necessary medical documentation, including the Medical Information Form (MEDIF), at least 72 hours before departure. This ensures that your health needs are documented, and Etihad can prepare accordingly, whether it’s for oxygen, medications, or special equipment.

Contacting Etihad for Special Assistance

Etihad’s Special Assistance team is available to support you through the following channels.

• Phone Support: +971 (0)2 511 0000 | 24/7 global support for immediate assistance.
• Online: Request assistance via the “Manage My Booking” tool on the Etihad website.
• Email: contactcentre@etihad.ae | For submitting medical forms and providing information about your mobility device.
• Airport Desks: Etihad’s check-in counters and special assistance desks at airports are available to provide support.

Conclusion

Etihad Airways is committed to providing comprehensive, compassionate support for passengers with reduced mobility. From seamless airport assistance to special accommodations on the aircraft, the airline strives to make your journey as comfortable and stress-free as possible. By planning and informing Etihad of your needs, you can enjoy a smooth and dignified travel experience from start to finish. For further details about Etihad Airways Wheelchair Assistance, you can visit Etihad’s official Special Assistance page.

Frequently Asked Questions