Delta Airlines Wheelchair Assistance – How to Request Wheelchair?

Air travel becomes easy with additional services and amenities provided by the airlines. And Delta Airlines offers a wide range of facilities for its passengers’ convenience and comfort, and especially for passengers with disabilities and mobility issues. Delta Airlines provides wheelchair assistance to its passengers, which can be requested in advance, online, or by calling. The passengers can submit their request through “My Trips” or can also call 404-209-3434 to book a preferred wheelchair assistance. Also, there are various kinds of wheelchair assistance, so passengers should inform the airline about all their requirements, os the airline can make necessary arrangements. This guide explores in detail Delta Airlines Wheelchair Assistance, including its types, services, charges, and more. So, get help from here and make your next trip with Delta Airlines comfortable. 

Overview of Delta Airlines Wheelchair Assistance

Generally, it becomes difficult for passengers with disabilities and mobility issues to travel, as there is constant hesitation and discomfort in their minds. But Delta Airline solved it all with its wheelchair assistance; they not only assist but they provide comfort to the passengers. The airport and in-flight crew of Delta Airlines are friendly and helpful, and make sure that no passengers feel neglected and are helped at every necessary step. Delta airlines prioritizes its passengers’ comfort and not only wheelchair assistance, but it also provides many other special assistance services.

They offer Delta handicap assistance with wheelchairs at the airport, onboard, and at the destination airport. Delta airlines also assists its passengers at their arrival, and for that, the passengers need ot notify the airlines in advance, so that they can prepare for arrival assistance. Passengers can book their wheelchair assistance in advance at the time of flight reservations and also at the airport. However, the passengers are advised to make reservations in advance. So, if you are flying next with Delta Airlines, then you do not need to worry as the airline will assist you at every step.

How to Request Delta Airlines Wheelchair Assistance?

Here’s a step-by-step process to follow for requesting Delta Ailrines’ Wheelchair Assistance, whether online or at the airport. 

Online/App Booking

• Step 1: Log in to your Delta account and navigate to the “My Trips” section. 
• Step 2: Find the flight you’re requesting assistance for.
• Step 3: Select the “Accessible Services” tab.
• Step 4: Select the “Wheelchair Assistance” option and choose the type of assistance you need (like mobility assistance, needing assistance getting on/off the plane).
• Step 5: Include your assistive device dimensions and any other specific requirements. 
• Step 6: Save the request to ensure it’s recorded.

Contact the Delta Reservations

• Step 1: You can call Delta’s reservation line at  404-209-3434 (Dial 711 for Relay Services) and ask for wheelchair assistance.
• Step 2: Let the agent know you need wheelchair assistance for your flight. Make sure that you provide all the necessary details to ensure smooth assistance. 

Requesting Assistance at the Airport

• Step 1: When you arrive at the airport, you can inform a Delta representative at the check-in counter that you need wheelchair assistance. 
• Step 2: You may need to provide information about your assistive device or specific needs, so keep all the necessary documents and details ready for quick bookings. 
• Step 3: A Delta Airlines representative will direct you to the special services check-in or wheelchair staging area. 

Types of Wheelchair Assistance provided by Delta Airlines

Here’s about the types of wheelchairs provided by Delta Airlines.

Airport Wheelchairs

Delta Airlines has wheelchairs available for use at airport locations. You can request this service at the time of reservation. Also, upon arriving at the airport, you should notify one of the Delta representatives that a wheelchair is required for transportation to the departure gate. Update the passenger’s booking with the correct wheelchair code (WCHR, WCHS, or WCHC) based on how much mobility assistance the passenger requires during travel.

Aisle Chairs

Delta Airlines also has a specially designed wheelchair available for non-ambulatory passengers to use in reaching their seats when boarding and deplaning the aircraft. These special wheelchairs are called “aisle chairs” or “boarding chairs.” It is advised to request the service when making reservations to have the equipment available at the departure gate. Add the WCHC wheelchair request to your booking to show that you need full help moving around, including to and from your seat.

On-board Wheelchairs

All mainline aircraft have a special wheelchair that fits the aisle, used to help passengers get to and from the lavatory. Flight attendants know how to use it and will assist, but they are not required to lift or carry anyone. This wheelchair stays on the plane and is not used outside. Airport wheelchairs can be arranged for connections. Delta Connection® Carriers are CR7 (65 seats), CR9 (76 seats), and E170/175, which have onboard wheelchairs. You can also add a note in the reservation to request one. It is also to be noted that other Delta Connection planes do not have onboard wheelchairs.

Delta Electric Cart Service

In selected cities, Delta Airlines offers electric cart service. Electric cart service cannot be reserved in advance, and the frequency of electric cart service cannot be guaranteed. So it is advised for you to arrive with enough time to access the electric cart service and, if you need to make a connection, then there is enough time to transfer to the connection.

Personal Wheelchair Services

Delta allows passengers to bring personal wheelchairs on the same flight, including manual, electric, and battery-powered types. This includes folding, non-folding, and collapsible manual wheelchairs, electric or battery-powered wheelchairs, scooters, and carts, plus one extra battery. Crutches, braces, and prosthetic devices are also accepted. If the passenger is traveling with a battery-powered wheelchair or scooter, Delta needs at least 48 hours’ notice. You should also check in at the ticket counter at least one hour before departure. Also, make sure to update the reservation with the correct SSR code based on the wheelchair type:

• WCMP (Manual wheelchair)
• WCBD (Dry cell battery-powered wheelchair)
• WCBW (Wet cell battery-powered wheelchair)

This helps ensure proper handling and support for the customer’s device.

Tips to Consider while Travelling with a Personal Wheelchair

Delta Airlines stands out from other airlines as it allows its passengers to carry their wheelchairs at the airport and in-flight. Delta Airlines realizes the importance of the passengers’ comfort and convenience with their wheelchairs, so they take care of your wheelchairs throughout the travel. Here are some of the factors for passengers to consider while travelling with Delta Airlines.

• Firstly, it is very important to inform the airlines that you are bringing your wheelchair. So inform the airlines in advance so that the airlines can prepare for necessary arrangements.
• You can inform the airline through Delta’s official website (www.delta.com) or by using their mobile app, the Flying Delta App. You can also contact them at 404-209-3434.
• You also need to fill out the mobility device handling form before the scheduled departure. The form needs to be attached to the mobility device handling instructions.
• You should also provide all the necessary details about your wheelchair, whether it’s manual or battery-operated, or any other.
• You can use the Delta Airlines calculator to ensure that your wheelchair or assistive device can safely fit on board the flight.

Conclusion

Delta Airlines is one of the remarkable airlines that takes care of its passengers, especially of specially-abled or passengers with special needs. So if you are flying next with Delta Airlines, then you need not worry as the airline has a friendly and helpful staff or team which will help you at every step. So, make your next travel stress-free and remember to contact the airline in advance to book wheelchair assistance or any other special assistance facility. 

Frequently Asked Questions