A Business Traveler’s Guide to Tokyo

If you’re also planning a trip to Japan, it’s important to understand the local etiquette and rules to impress your business partners. Here’s “A Business Traveler’s Guide to Tokyo,” with everything you need to know for a successful business trip. 

Tokyo is amongst the most vibrant cities in the world. It seamlessly combines traditional Japanese culture with state-of-the-art technology and innovation. No matter whether you’re visiting for business or leisure, it is highly crucial to know aspects such as the culture and history of Tokyo. 

Tokyo: A Brief History and Its Business Districts

Tokyo has an illustrious history that started in the 15th century when it was still a tiny fishing community called Edo. From these modest beginnings to a thriving, international city, it has shown its adaptability and durability.

Tokyo is now considered a vast city with many different commercial areas. Furthermore each with its unique fusion of culture, history, and contemporary conveniences. As Tokyo’s economy and cultural landscape have changed over time, so too have these neighbourhoods.

Shinjuku: Tokyo’s Thriving Business Hub

Shinjuku is Tokyo’s most vibrant and bustling business district. It is often referred to as the “Manhattan of the East,”. Apart from this, it includes a skyline filled with towering skyscrapers, busy shopping centres, and a lively nightlife scene, reflecting the dynamic urban growth and economic vitality of Tokyo.

Shinjuku hosts numerous multinational corporations, financial institutions, and government offices, solidifying its reputation as a key centre for commerce and industry. It also draws tourists with attractions like the Tokyo Metropolitan Government Building, the lively Kabukicho entertainment district, and the serene Shinjuku Gyoen National Garden.

Shibuya: A Dynamic Hub for Young Professionals

Shibuya is a lively and trendy area that is adored by young professionals and entrepreneurs. With its energetic atmosphere, a wide variety of shops and eateries, and famous landmarks, it’s an essential destination for anyone wanting to feel the youthful vibe of Tokyo.

The Shibuya Crossing, often regarded as one of the busiest pedestrian crossings in the world, is a centrepiece of the neighbourhood. As thousands of people walk across the crossroads in unison, creating a vibrant, orchestrated flow of activity, the scene is captivating. 

Marunouchi: A Classic Business Hub

Marunouchi, located near the Imperial Palace, is a more traditional business district known for its refined atmosphere. Home to numerous major corporations and government offices, it features elegant architecture and a calm, peaceful environment.

Marunouchi features tree-lined streets, tranquil parks, and historic buildings that offer a serene escape from the city’s hustle and bustle, unlike the fast-paced energy found in other areas of Tokyo. It’s the perfect spot for those seeking a more relaxed and sophisticated environment to work or unwind.

Ginza: A Premier Destination for Luxury and Business

In A Business Traveler’s Guide to Tokyo, you’ll find that Ginza is famous as Tokyo’s luxury shopping district, known for its premium brands, fine dining options, and refined atmosphere. It attracts both tourists and locals who come to shop, dine, and soak in the district’s elegance.

In recent years, Ginza has also become a prominent business centre, drawing in an increasing number of corporate offices. Its sophisticated reputation makes it a highly desirable location for companies looking to establish a prestigious presence in Tokyo.

Essential Tips for A Business Traveler’s Guide to Tokyo

Tokyo, a vibrant city rich in cultural heritage, offers a unique experience for business travellers. To maximize your visit, it’s essential to be well-prepared and informed about local customs, etiquette, and practical details. This guide provides important tips to help you navigate Tokyo’s business landscape with ease and confidence.

Understanding local customs and etiquette is essential for fostering strong relationships and achieving business success in Tokyo. Knowing the right way to greet someone, how to exchange business cards, the proper dining etiquette and the significance of gift-giving can all contribute to making a positive and lasting impression.

Local Currency and Payments

Japan’s currency is the yen (¥). While credit cards are commonly accepted in cities, many smaller shops, restaurants, and transportation services still prefer cash. It’s a good idea to have some yen on hand for these situations. You can find ATMs that accept foreign cards at convenience stores and post offices.

Language

While many professionals speak English, particularly in international business settings, it can be beneficial to know some basic Japanese phrases:

• To say hello: Konnichiwa (Kohn-nee-chee-wah)
• To express thanks: Arigatou gozaimasu (Ah-ree-gah-toh goh-zai-mahss)
• To get attention, apologize, or express gratitude: Sumimasen (Soo-mee-mah-sen)
• Many signs in Tokyo are bilingual (Japanese and English), making it easier to navigate.

Business Meeting Etiquette

Japanese business culture emphasizes formality and respect. Here are key tips to make a positive impression:

• Greeting: Bow respectfully, though many Japanese professionals may extend a handshake when meeting foreigners.
• Business card exchange: Offer and receive business cards with both hands, facing the recipient. Handle cards with respect.
• Addressing others: Use the last name followed by “san” as a polite title.
• Punctuality: Always arrive early for meetings.
• Trey’s Tip: In Japanese business culture, giving gifts is a traditional way to express respect and gratitude. When meeting with business partners, consider bringing a small, meaningful gift that reflects your home country or company. It’s best to steer clear of extravagant items, as they might make the recipient uncomfortable. Make sure to wrap the gift neatly and present it using both hands. Typically, recipients will open gifts in private rather than right away.

Business Wear in Japan

Japanese business attire tends to be conservative and formal. Long sleeves are considered more suitable, so it’s best to steer clear of short-sleeved shirts or blouses in professional environments.

• Trey’s Tip: During summer, Japan’s “Cool Biz” campaign promotes energy-saving measures by setting air conditioning at higher temperatures (around 28°C or 82°F). A more relaxed dress code is acceptable, though attire should remain professional and neat.

Tattoos

Trey’s Tip: Tattoos are sometimes still associated with Japan’s historical ties to the yakuza (organized crime). Although attitudes are becoming more relaxed, business travelers should consider covering their tattoos during meetings or formal events to prevent any misunderstandings. Certain traditional places, like hotels and onsen (hot springs), may limit access to individuals with visible tattoos.

Tokyo Weather

Tokyo’s climate varies greatly by season, so pack accordingly:

• Winter (December-February): Temperatures often fall below freezing; pack warm layers and a coat.
• Summer (June-August): Hot and humid; light, breathable clothing is recommended. In business settings, avoid sunglasses, as wearing them indoors can be seen as impolite.
• Rainy Season (June to early July): Expect frequent rain, so bring an umbrella or rain jacket.

Food and Drink

For first-time business travellers, a visit to the iconic Starbucks at Shibuya Crossing, which overlooks the world’s busiest intersection, is essential. It’s the ideal place to take a coffee break and soak up the vibrant energy of the city before heading to your next meeting.

Dining

Tokyo’s diverse culinary scene offers a range of dining experiences. Here are top recommendations for business meetings:

• Oniku Karyu: Renowned for its premium wagyu beef, this restaurant provides an intimate atmosphere that’s perfect for business discussions. Expect to spend between 10,000 and 15,000 JPY (approximately USD$67–$100 or €63–€94) per person.
• Futuba Sushi (Ginza district): This spot offers traditional sushi served omakase-style, making it an excellent choice for impressing clients. Meals typically range from 8,000 to 12,000 JPY (around USD$54–$80 or €50–€75) per person.
• Inakaya Higashi: Here, you can enjoy robatayaki, or Japanese barbecue, in a vibrant setting where chefs serve grilled dishes using long paddles. Meals are priced at about 7,000 to 12,000 JPY (approximately USD$47–$80 or €44–€75).

Trey’s Dining Tips:

• Be mindful of chopstick etiquette: avoid sticking them upright in rice or passing food between them, as these practices are associated with funerals. 
• Tipping is not a common practice and might lead to misunderstandings. Don’t miss out on local specialities such as sushi, tempura, and wagyu beef, or you can easily pick up a bento box at a Konbini (convenience store).

Transportation

Tokyo’s public transit is clean, reliable, and punctual. The Tokyo Metro and JR trains are the most efficient ways to get around.

• Tokyo Metro fares: 170–320 JPY (USD$1.14–$2.14 or €1.07–€2.01), operating from 5 a.m. to midnight.
• JR trains: 140–200 JPY (USD$0.94–$1.34 or €0.88–€1.26), running from around 4:30 a.m. until 1 a.m.

Trains operate every 3 to 6 minutes during peak hours, but they don’t run around the clock. Using a Suica or Pasmo prepaid card makes paying for fares easier. Taxis are an option as well, although they can be quite expensive. Keep in mind that taxi doors open and close automatically when you get in or out.

General Etiquette

To conclude the Business culture section, here are the top 10 key points to keep in mind regarding general business etiquette in Japan:

• Avoid talking about politics, religion, or family.
• Don’t blow your nose in public, quietly excuse yourself to the bathroom and hide in a stall.
• Avoid handshakes and bow as the Japanese do.
• If you’re offered a handshake, don’t use this opportunity to show you’re the Incredible Hulk. Go with a light handshake.
• Don’t try and high-five anyone or pat anyone on the back.
• Never make derogatory remarks about co-workers or your company. It’s very Japanese to hold a strong sense of pride for your employer.
• Avoid questions about private lives.
• Take lots of notes to show interest in meetings.
• Plan an exact agenda for your meeting and don’t go overtime.
• Use detailed slides and include everything important.

Business districts

Among the various districts, a select few are home to the majority of corporate and government activities. If you’re travelling to Japan for business, you’ll likely find yourself in one of these key areas.

District	Corporate Offices
Akasaka	Fujifilm, Fuji Xerox, Universal Music Japan LLC, Komatsku
Ikebukuro	Hitachi Plant
Roppongi	Ferrari Japan, Lenovo Japan, Google Japan, Golfman Sachs
Marunouchi	Hitachi, Mitsubishi, Nikko Citigroup, JPMorgan Chase, Deloitte Touche Tohmatsu
Nihonbashi	HSBC Japan, Takeda Pharmaceutical Company, Bank of America Merrill Lynch Japan
Nishi-Shinjuku / Shinjuku	Sanofi, Taisei Corporation, Seiko Epson, Tokyo Metropolitan Government
Shibuya	Coca-Cola Japan, Kentucky Fried Chicken Japan Ltd, Nippon Crown Records Co Ltd, Sapporo Breweries Limited
Shiodome	Dentsu, Fujitsu, Nippon Express, Softbank

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Conclusion

Tokyo is a vibrant city that seamlessly blends tradition with modernity, offering a unique experience for business travelers. A Business Traveler’s Guide to Tokyo highlights the city’s diverse business districts—like Shinjuku, Shibuya, Marunouchi, and Ginza—along with key insights into local customs, dining options, and transportation. Tokyo ensures that business trips are both efficient and enjoyable. By familiarizing themselves with the culture and planning for practicalities, travellers can confidently navigate the city and make the most of their visit. Whether for work or leisure, Tokyo’s energy and sophistication guarantee an unforgettable experience.

Frequently Asked Questions