Asiana Airlines Wheelchair Assistance​ – How To Book Wheelchair?

Asiana Airlines provides wheelchair assistance to passengers who have difficulty walking due to their age, illness, disabilities, temporary injury, or recent surgery. Airline staff and crew are highly trained and treat the passengers with dignity and respect. A dedicated crew makes sure that passengers do not feel any discomfort during air travel. Airline employees even receive specialized training once every three years, ensuring they provide the best service possible. Asiana Airlines Wheelchair Assistance​ includes helping passengers during check-in, boarding, and immigration. They even safely escort passengers to their guardians.

To get this service, passengers can visit www.flyasiana.com or contact their customer service via phone at 1-800-227-4262 to ensure availability and stress-free travel. Passengers must inform the airline at least 48 hours in advance. In addition, this article will guide passengers and provide comprehensive information on how to request wheelchair assistance for a smooth journey.

How to Request Asiana Airlines Wheelchair Assistance?

Passengers must inform Asiana Airlines in advance to allow the airline to allocate all the necessary services and equipment for wheelchair assistance. By following the given step-by-step procedure, passengers can request Wheelchair Assistance.

Online request procedure 

• Visit their official website (www.flyasiana.com).
• Navigate the home page and look for special assistance.
• There, you will find all the required information then go to request special assistance.
• Passengers can even use this link (flyasiana.com/C/US/EN/customer/apply-special/main) to request.  
• Select a category such as wheelchair assistance, medical assistance, escort assistance for the visually or hearing-impaired, or service dog.
• Provide all related details such as personal information, contact details, email ID, flight itinerary, and ticket number.
• Carefully review and submit your application, and wait for the confirmation email.

Phone call request procedure 

• Prepare all the information, such as the flight booking details, ticket no, and date of travel.
• Call the respective customer service at 1-800-227-4262.
• Upon contacting, provide all required information and the service you need.
• The representative may ask about your condition, and the mobility aid you often use provides accurate details.
• Later, the service will be added to your booking if you do not receive the confirmation within 30-48 hours. Contact again and confirm the request.

Requesting wheelchair assistance at the airport

• Requesting on the day of departure depends on the staff availability, try to reach 3 hours before your flight.
• Upon arrival, head towards the check-in counter or customer service desk and inform the airline that you need Asiana Airlines Wheelchair Assistance.
• Share your flight details, including the reservation ticket code and passport.
• Wait patiently while the staff arranges all the requirements and an escort to help.
• Lastly, the airline staff will assist you throughout the airport, ensuring your comfort and safety.

Types of Wheelchair Assistance Available on Asiana Airlines

Asiana Airlines offers a wide range of wheelchair services, ensuring comfort and providing the best service possible. Here is a detail of the services offered by Asiana.

Wheelchair Ramp Assistance, WCHR

This assistance is for passengers who have difficulty walking for a long time, but they can walk short distances and can even climb stairs. WCHR assistance helps navigate through the Avianca terminals during check-in, baggage, immigration, and while departing. These services are best for passengers with minor injuries and issues, or elderly passengers who easily get tired.

Wheelchair Assistance for Steps, WCHS

Passengers who can walk short distances but, due to a knee issue, cannot climb stairs or walk long distances. WCHR’s service includes assistance that is provided in WCHR, including assistance during boarding and disembarking from an ambulift or ramp at the airport without a jet bridge. This service is especially for passengers with limited knee movements or passengers with post-surgery recovery.

Wheelchair Assistance for the Immobilized, WCHC

This service is especially for passengers who are completely immobilized and require assistance throughout the airport and even within the aircraft. WCHC services start upon the arrival of the passenger until the baggage claim, including services during check-in, immigration, boarding, disembarking, and security screening. In some major cases, cabin crew may help passengers access the lavatory. This assistance is intended for individuals with severe medical conditions and permanent mobility impairments.

Wheelchair Assistance Onboard, WCOB

Passengers who require assistance during the flight are provided with onboard wheelchair assistance specially designed to fit in the narrow aisle of the aircraft. These wheelchairs are used to navigate within the aircraft to access the lavatory. Asiana Airlines offers onboard wheelchair service on all aircraft for accessibility, including Airbus A321, A330, A350, A380, Boeing 777, and Boeing 767.

Note: Asiana Airlines provides five economy class seats on all aircraft for passengers with Wheelchair Assistance or mobility limitations. These seats can be reserved during the flight booking or seat reservations.

Traveling with a Wheelchair

The airline encourages passengers to inform in advance at the time of booking or while requesting Asiana Airlines wheelchair assistance. Passengers must provide details of their wheelchair, whether it’s manual or electric, foldability, measurements, and weight if it’s an electric wheelchair. Then there are some guidelines for passengers to follow for a safe flight experience. Here are some guidelines for an electric wheelchair and how to carry it.

Note: The airline allows passengers to carry batteries under 300Wh to ensure everyone’s safety and to avoid any risk of overheating, fire, or short circuit during the flight. Make sure to inform the airline in advance.

Important Guidelines for Requesting Asiana Wheelchair Assistance

• To ensure a smooth and stress-free journey, the airlines recommend that passengers request special assistance 48 hours in advance and arrive at the airport early to avoid the rush.
• Provide all necessary information, such as the booking details, ticket code, types of wheelchair assistance, and personal information.
• If you are bringing your own wheelchair or mobility aids, be sure to inform the airline in advance and provide all relevant information, such as the type of mobility aids, whether the device is manual or electric. If electric, then provide information on battery type (dry, wet, lithium) and whether the battery is removable or not, including the weight and dimensions of the wheelchair. Asiana Airlines allows passengers to carry mobility devices free of charge.
• Passengers with certain medical conditions who require in-flight support, such as oxygen supply or medical escort, are required to provide a medical certificate and MEDIF form, especially on flights from or to the USA, due to their strict regulations.
• Those passengers with connecting flights are advised to inform Asiana Airlines so they can assist at each airport route to ensure uninterrupted service. Be sure to provide all relevant information.
• Passengers requesting special accommodations are eligible to request special seating arrangements for more legroom. Passengers can even request priority boarding and baggage support if needed.

Conclusion

Asiana Airlines sincerely follows international aviation regulations respecting passengers with disabilities according to the Bills of Rights, providing accessibility and ensuring to offer comfort, support, respect, and dignity. Asiana Airlines provides all the special amenities free of charge.

With proper planning and guidance, passengers can make their flight journey seamless and hassle-free. Use the given information and make your flight experience accessible and comfortable.

Frequently Asked Questions