Sun Country is an ultra-low-cost American airline based in Duluth, Minnesota, that has made inexpensive travel throughout the Americas, Canada, Mexico, Central America, and the Caribbean more popular. Every airline has key hubs where passenger traffic is concentrated. The Sun Country counts Chicago O’Hare International Airport (ORD) among them. This page provides comprehensive details on the Sun Country ORD Terminal, such as arrival and departure terminals, aircraft types, and services provided by Sun Country Airlines.
Chicago O’Hare International Airport Overview
| Airport Name | Chicago O’Hare International Airport |
| Airport Address | 10000 W Balmoral Ave, Chicago, IL 60666, United States |
| Contact Number | +18008326352 |
| code | ORD |
| ICAO code | SCX |
| IATA Code | SY |
| Terminal | Terminal 5 |
| Airline Name | Sun Country |
| Status | Active |
| Official Website | www.suncountry.com |
| Facebook Page | www.facebook.com/suncountryair |
| Instagram Page | www.instagram.com/suncountryair/ |
| Twitter Page | www.x.com/suncountryair |
Chicago O’Hare International Airport, also known by its IATA code ORD. It is among the busiest and largest airports in the world. It has excellent connections to both domestic and international aircraft. The airport has four terminals, each of which can accommodate a sizable number of travellers and aircraft.
- Terminal 1 – Primarily used by United Airlines.
- Terminal 2 – Serves domestic flights, with airlines like Delta Air Lines and Air Canada.
- Terminal 3 – Used by American Airlines and other domestic carriers.
- Terminal 5 – The international terminal, which handles all international arrivals and some international departures for various airlines, including Sun Country Airlines.
Sun Country at ORD Terminal
Sun Country Airlines specifically uses the Chicago O’Hare International Airport’s terminal 5.
Arrival Terminal
Upon arrival at Chicago O’Hare International Airport, the majority of Sun Country Airlines aircraft are routed through Sun Country Airlines ORD Terminal 5. Due to its unique features that streamline the immigration and customs processes, Terminal 5 is sufficiently equipped to handle international travellers.
Facilities at Terminal 5 (Arrival):
- Customs and Immigration: The Sun Country Airlines ORD Terminal 5 is built with superior amenities through which passengers can be processed to enter the country. The officers of CBP are always available to help with this process. The terminal provides Global Entry and Mobile Passports for people who may wish to opt for them.
- Baggage Claim: Based on the flight number, passengers have several carousels in Terminal 5 to choose from, concerning baggage claim. The Sun Country Airlines passengers are usually able to carry their bags, and if there is an issue, airport personnel will file the complaints.
- Ground Transportation: Upon arrival, travellers must complete customs procedures, collect their belongings, and arrange for transportation to their final destinations via taxis, ride-sharing services, or rental cars. Travellers may move between terminals and out of the airport with ease.
Departure Terminal
Sun Country Airlines based at Chicago O’Hare airport mainly departs from the Sun Country Airlines ORD Terminal 5. This terminal will serve both domestic and international travel and will have amenities including:
Facilities at Terminal 5 (Departure):
- Check-in Counters: In Terminal 5, Sun Country Airlines has designated check-in kiosks for bag check-in, boarding pass pickup, and other services that travellers with unique needs might want. Crew members who are knowledgeable about procedures and capable of addressing consumers’ problems staff the strategically located counters.
- Security Screening: at the Sun Country Airlines ORD Terminal 5, travellers flow from the check-in counter to the security checkpoint. The ORD security personnel possess the expertise to provide a seamless and secure process.
- Departure Gates: The departure gates for Sun Country Airlines are located within Terminal 5, close to the security checkpoint. The gates are marked, and electronic displays provide real-time information about flight departures, gate changes, and boarding times.
- Lounges: While Sun Country Airlines is an ultra-low-cost carrier and does not operate its lounges, passengers with premium tickets or those holding certain credit cards may have access to partner lounges in Terminal 5. These lounges offer comfortable seating, complimentary refreshments, Wi-Fi, and other amenities for passengers looking to relax before their flight.
- Shopping and Dining: At the Sun Country Airlines ORD Terminal 5 passengers enjoy diverse options of shopping and food services. Concerning food and beverages, tourists can get a quick bite or even complete meals depending on their desires and taste buds. For the shopper’s convenience, the terminal has duty-free shops selling various products ranging from electronics, perfumes, and travel item
Map Of Sun Country ORD Terminal
Aircraft Used by Sun Country Airlines at ORD
Boeing 737-800s are among the well-maintained and well-equipped aircraft that Sun Country Airlines uses for its flights to and from Chicago O’Hare International Airport. The Boeing 737-800 is a dependable aeroplane suitable for both local and international travel that offers passengers a comfortable journey.
Key Features of the Boeing 737-800:
- Seating Configuration: The Boeing 737-800 aircraft demonstrated by Sun Country Airlines has a single-class layout with about 183 seats. The seats are comfortable and affordable while the standard pitch will allow passengers to have enough legroom.
- In-flight Entertainment: At the moment, Sun Country Airlines’ in-flight entertainment system makes use of wireless streaming platforms. Using their devices and the aeroplane’s Wi-Fi, passengers can see or listen to the list of available movies, TV shows, and music. The best part about this service is that it’s free of cost.
Services Offered by Sun Country ORD Terminal
Sun Country Airlines is known for offering a wide range of services to meet customer needs. It maintains its status as an ultra-low-cost carrier. When travelers choose to fly with Chicago O’Hare International Airport Airlines, it demonstrates efficiency in providing services that meet or even exceed their expectations.
Check-in Services
Sun Country Airlines is well-known for offering these services to clients at very affordable costs, among a variety of other services it offers. The airline aims to emphasis providing simple and effective flying.
- Online Check-in: Using the Sun Country Airlines website or mobile application, you can check in online. Web check-in allows you to select a seat, add luggage, and print your boarding card. It is typically available 24 hours before the scheduled departure time.
- Airport Check-in: For those who may wish to check in at the airport, check-in desks are available at the Sun Country Airlines Terminal 5. The counters open three hours before departure. They close one hour before the scheduled flight time.
Baggage Services
Sun Country Airlines offers a flexible baggage policy that allows passengers to choose and pay for only the services they need:
- Carry-on Baggage: Each traveler can bring one piece of hand luggage and one additional item, such as a laptop bag or purse. The airline checks carry-on luggage at the gate to ensure it meets weight and size restrictions.
- Baggage Assistance: In case of lost, delayed, or damaged baggage, Sun Country Airlines has a dedicated baggage service desk in Terminal 5. Passengers can file a complaint. The customer service team of the airline will work on resolving the issue as soon as possible.
Customer Service and Assistance
Sun Country Airlines is committed to excellent customer service. It offers multiple channels for passengers to receive assistance.
- Information Desks: Information desks are located throughout Terminal 5, staffed by Sun Country Airlines personnel who can assist passengers with any questions or concerns. The staff members are well-trained to handle a wide range of issues, concerning the flight.
- Special Assistance: Sun Country Airlines offers special assistance services to passengers with reduced mobility, reduced mobility. Passengers should notify the airline at the time of booking. This ensures that all necessary arrangements are made.
Conclusion
Overall, Sun Country Airlines has been able to confidently secure a good market foothold for its services at the Chicago O’Hare International Airport (ORD). It mainly uses the Sun Country ORD Terminal 5. It is well suited for handling domestic and international flight operations. The newest fleet of this air carrier, especially the Boeing 737-800 provides passengers with comfortable and smooth flights. According to the consumers’ needs, maintaining the prices that are acceptable to all the customers. The services that are available for delivery at ORD, are the efficient methods of check-in and the outstanding services provided to customers. Due to its focus on value-based air travel, Sun Country Airlines is considered one of the best American airlines.
FAQs
It’s recommended to arrive at least 2 hours before a domestic flight and 3 hours before an international flight.
No, Sun Country Airlines does not have its lounge at ORD, but passengers may access partner lounges with certain tickets or credit cards.
Yes, Sun Country Airlines allows small pets to travel in the cabin if they meet the airline’s pet travel requirements.
Yes, passengers can bring home-cooked food in their carry-on bag. However, liquids, gels, or semi-solid foods must comply with TSA’s 3-1-1 rule
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