Air France Frankfurt Airport – FRA Terminal

When traveling with Air France, you must know all the information about it. The steps are tiresome, from the departure and arrival terminal to flight information, baggage policy, in-flight meals, connectivity and entertainment, and services for passengers with reduced mobility. This page provides valuable information on traveling to or from the Air France FRA Terminal to assist you. So, keep reading the information and gather all the necessary key facts.

Key Facts about Air France FRA Terminal

Airport NameFrankfurt Airport
Airport Address60547 Frankfurt, Germany
Airport CodeFRA
Arrival and Departure TerminalTerminal 2
Official websitehttps://wwws.airfrance.fr/ 
Contact Number+4918063724636
Operating Hours24 Hours Everyday
Youtubehttps://www.youtube.com/@airfrancefr 
Facebookhttps://www.facebook.com/airfrance 
Twitterhttps://twitter.com/airfrance 
Instagramhttps://www.instagram.com/airfrance/ 

Air France at Frankfurt Airport Services and Amenities

At the Air France Frankfurt Airport Terminal, passengers can avail themselves of the following services/amenities:

Booking CountersTicket Rescheduling
Web Check-inCounter Check-in
Kiosk Check-inAirport and In-Flight Wifi
Unaccompanied Minor ServicesTravel with Pets or Animals
Baggage AllowanceDuty-free Allowance
Flight InformationAirport Lounges
Visa-related InformationPet Relief Area
Missing LuggageImmigration Services
First Class and Business Class Seats EnquiriesEconomy Class Seat Enquiries
Privilege ClubDelayed Flights
Transit InformationPrivilege Club
Seats Selection and EnquiriesConcierge Services
Airport FacilitiesIn-Flight Entertainment

Ticket Booking Service

Due to airline representatives’ help, it is possible to buy Air France tickets. Another way is also carry out the bookings through the official website of the airline or through the Air France FRA Terminal application.

Manage Booking

The “My Bookings” service available on the Air France FRA Terminal website or smartphone application allows passengers to view information about their bookings and modify it if necessary. Correspondingly adding or deleting related services to the flight. To support that with more detail, the Air France Frankfurt Airport terminal is dedicated to managing the bookings.

Cancellation and Refund Policy

Tourists with tickets generated through the Air France FRA Terminal ticketing system can cancel their tickets and ask for a refund depending on the situation and the fare conditions. Passengers can contact the airline by calling the Frankfurt Airport terminal or Air France customer service office.

Pet Travel Services

Air France FRA Terminal offers pet travel services according to its Pet Travel Policy:

Cats and dogs of up to 8 kg (17 lbs) including the weight of the container in which they are placed are allowed in the cabin. Animals starting at over 8 kg and up to 75 kg (165.3 lbs) of their body weight travel in the hold. However, dogs with push-in noses (flat/smooth/short/brachycephalic), Pugs, Boxers, Bulldogs, Shih Tzus, Persian, and Burmese cats are banned in the hold. Additionally, Air France has information on pet fees and all other regulations on pet travel.

Delayed, Lost, or Damaged Baggage

If you’ve lost your luggage, or your luggage is damaged due to some reason, there’s a counter for your help. For lost baggage, passengers can:

  • Inform the Air France FRA Terminal baggage office at the airport without delay. 
  • Fill out the Air France official website report within the next 48 hours of arrival.
  • For damaged luggage, passengers should report the issue to the Air France baggage office or fill out the online form within 7 days of arrival, regarding specific information about handling delayed, lost, or damaged baggage, passengers should contact the Air France Frankfurt Airport terminal office.

Check-in Desk

Check-in options available to Air France FRA Terminal passengers include: 

  • Checking in online for those who will be flying from Frankfurt Airport. 
  • Passengers can check in online through the Air France web check-in which is open 24 hours and closes 60 minutes before the scheduled flight time. 
  • Also, check-in at a self-service kiosk at the airport or the Air France desk up to an hour before the flight time.

Special Assistance Available at FRA Terminal

Special assistance services available on an Air France at FRA Terminal flight include mobility aids, elderly passengers and unaccompanied minors, travelers requiring medical assistance during the flight, and travelers requiring special diet meals. For any of these services to be provided, the passenger must fill out an online form and submit it to Air France at least 48 hours before the flight’s scheduled departure time.

Additional Services & Amenities at Frankfurt Airport

Frankfurt Airport offers a range of services and amenities to ensure a smooth and enjoyable experience for all travelers:

  • Airport Information
  • ATMs
  • Baggage Storage
  • Charging Stations
  • Currency Exchange
  • Ground Transportation
  • Lounges
  • Medical Office
  • Nursing Suites
  • Restrooms
  • Service Animal & Pet Relief Areas
  • Worship Spaces
  • Dining Options
  • Books & Magazines
  • Convenience Stores
  • Duty-Free Shops
  • Electronics
  • Fashion & Accessories
  • Florist Services
  • Gifts & Souvenirs
  • Spirits & Wine
  • Travel Essentials

Final Thoughts

So every inquiry you must have concerning Air France from Frankfurt Airport Terminal is now addressed. However, if you still want to know more about it, you can get the details from the above guide and visit the official website. From booking information to check-in information, by reading the above guide you’ll get everything you need for a hassle-free air trip. Enjoy your journey with Air France FRA Terminal.

List of all Air France Terminals

Map Route Of FRA Airport

Frequently Asked Questions (FAQs)

1. Which terminal does Air France use in the Frankfurt Airport?

Air France flights use FRA Terminal 2 at Frankfurt Airport.

2. Is Air France terminal 2 or 2 at FRA?

Air France is Terminal 2 at FRA Airport.

3. Can you walk from Frankfurt Airport T1 to T2?

Yes. You can walk between Terminal 1 to 2 at Frankfurt Airport. Other approaches include taking a bus or a taxi.

4. Does Air France have WiFi?

Yes. Terminal 1 has high-speed WiFi.

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