Aeromexico Wheelchair Assistance – How To Request Wheelchair?

Traveling with reduced mobility doesn’t mean you have to compromise on your experience and comfort. Aeromexico Wheelchair Assistance is committed to ensuring that all passengers, including those with limited mobility, can travel with dignity and equality. Aeromexico offers comprehensive support throughout the journey. Passengers receive help from highly qualified staff from arrival at the airport until they reach their destination.

To request special assistance, passengers are advised to visit Aeromexico official website or call 1-800-237-6639 (USA and Canada). Aeromexico aims to make sure that passengers with reduced mobility experience the same level of service and comfort as every other passenger.

Aeromexico Wheelchair Assistance Overview

For travelers with mobility issues, Aeromexico is dedicated to providing a smooth and exclusive journey, assisting throughout the journey regardless of whether support is needed due to temporary injuries, medical conditions, age, or disability. Travelers are provided the same comfort as every other passenger from the time they arrive at the airport until their departure. Aeromexico makes sure passengers don’t have to face any difficulty throughout the journey. Many Aeromexico aircraft are equipped with onboard wheelchairs and seats designed especially for passengers with mobility limitations.

Passengers are allowed to bring their wheelchairs; they must provide details such as the size, battery type, and foldability of the device. The airline must ensure that passengers’ mobility aids are handled and transported with care. These devices are transported free of charge. To guarantee a smooth transition, passengers must request 48 hours in advance, allowing airlines to prepare and arrange all the required services. Upon arrival, passengers are accompanied by the staff throughout the journey, ensuring that passengers’ comfort and arrangements are met as per the requirements.

How To Request Aeromexico Wheelchair Assistance?

Passengers who are seeking to apply for wheelchair assistance can follow this detailed procedure:

• Passengers looking for wheelchair assistance can apply while booking a flight through www.aeromexico.com by filling out the special service request form, providing details such as the flight schedule, contact information, and assistance requirements.
• Passengers can even contact Aeromexico through their official website or call 1-800-237-6639 (USA and Canada) between 9 a.m. and 11 p.m. Those passengers who are requesting assistance are recommended to apply at least 48 hours before to avoid last-minute issues.
• After providing all accurate details and information, passengers are requested to wait until the approval and stay updated with the airlines for a smooth and stress-free journey.
• Aeromexico prioritizes passenger comfort; for that, they recommend passengers arrive early at the airport so that the pre-flight procedure can be completed without rushing. 

Types of Aeromexico Wheelchair Assistance

Aeromexico provides a wide range of wheelchair assistance to accommodate passengers according to their needs at different stages of the airport process. Here is a brief breakdown of the wheelchair assistance from where passengers can choose the one they require.

WCHR (Wheelchair Ramps Assistance)

Passengers who can walk short distances and can climb stairs, but find it difficult to walk for long distances, are offered WCHR services. This service is suitable for assisting from time to time according to passengers’ needs. assistance during check-in, security procedure, and guiding through the gates.

WCHS (Wheelchair for Stairs)

Passengers who can walk short distances and do not require wheelchair assistance on board, but have issues climbing or descending stairs, are offered a WCHS. This service includes assistance through check-in to the aircraft, navigating through the airport terminal, assisting while boarding and disembarking when no jet bridge is available.

WCHC (Wheelchair for Cabin Seats)

Passengers with complete immobility are offered wheelchairs for cabin seats that are specially designed to be narrow enough to fit within the aircraft aisle. This service includes assistance throughout the passenger journey from arrival to disembarking.

WCOB (Onboard Wheelchair)

Aeromexico also provides an onboard wheelchair for passengers with complete immobility to navigate within the aircraft for access to the lavatory.

Note: Not all aircraft in Aeromexico have onboard wheelchairs. These wheelchairs are typically only available on larger aircraft, so before booking, make sure you are travelling via those aircraft that have on-board wheelchairs. 

Passengers Travelling with their Wheelchairs   

Aeromexico allows passengers with mobility limitations to bring up to two mobility aids without any extra charges, though passengers have to inform in advance to ensure the safety and storage of their mobility aids. Here’s the list of mobility aids passengers are allowed to bring:

Manual Wheelchair 

Passengers can use their wheelchairs throughout the airport, and later, wheelchairs will be stored carefully on the aircraft. Upon arrival, the passenger gets their wheelchair at the aircraft door. Passengers are requested to clearly label their wheelchairs to avoid switching wheelchairs with others. Passengers are required to provide details of their wheelchair size and foldability.

Battery-Powered Wheelchairs 

Passengers can carry their battery-powered wheelchairs and even electric scooters after informing in advance due to safety regulations. To bring electric wheelchairs, passengers are requested to follow some norms, by providing all the details, including the types of batteries (dry gel batteries, wet cell batteries, lithium ion batteries). Each battery must not exceed 300 Wh of lithium, and cell batteries must be removable and packed in protective packaging. Passengers must provide all the above details for safety regulations.

Other Mobility Aids

Aeromexico approves up to two mobility aids; these aids include crutches, canes, and walkers. These mobility aids are considered essential however, this equipment must be stored carefully and should not block aisles, emergency exits, or pathways. If passengers intend to bring these mobility aids, they must inform in advance to ensure the transport and storage.

Perks and Benefits of Aeromexico Wheelchair Assistance

Aeromexico not only assists, but they also ensure to give their passengers a memorable and comfortable experience by prioritizing passengers’ comfort and dignity. The airline provides a wide range of free support options.

• Mobility Aids transportation for Free of cost: Aeromexico provides free transportation for up to two passengers with mobility aids, where they ensure the safety and storage of the mobility aid and provide it right after the arrival. Battery-powered devices are also allowed with the proper packaging and documentation. 
• Pre-Boarding and Priority Check-in: Passengers with special assistance are given priority boarding through dedicated counters to avoid rush and stress. They are also invited to board earlier than the other passengers, given enough time to settle comfortably. Airline staff and crew members ensure all the requirements are met.
• Reserved Seating: Passengers with mobility limitations are provided with reserved accessible seats to ensure a stress-free journey, providing enough legroom and space to store mobility aids. Passengers are also provided with onboard wheelchairs specially designed to navigate within the aircraft to access the lavatory. 
• Special Meals: Passengers who require a special dietary plan, such as vegetarian, gluten-free, less salted, and other specialized options, can request their meals in advance for availability on international flights. Please provide details at least 48 hours before departure to prepare all the arrangements.

Additional Special Assistance Provided by Aeromexico

Aeromexico not only provides wheelchair assistance, but it also offers a wide range of special assistance. Here are some of them:

Visual and Hearing Impairments Assistance 

Aeromexico provides dedicated assistance to visual and hearing impairments passengers offering escort services from check-in to boarding. This service includes seat location, lavatory safety briefing. Visual communication is provided during the announcements and written communication throughout the journey, ensuring comfort and security.

Medical Assistance

Passengers going through any health-related condition, such as chronic disease or other severe disease, are provided services such as in-flight oxygen, stretcher facilities, or other medical support. To apply for this assistance, passengers are requested to fill out the MEDIF form and provide accurate details.

Unaccompanied Minor Assistance

Children traveling alone between the ages of 5 to 11 are accompanied by Aeromexico-trained staff, helping throughout the navigation and through the pre-flight procedure, ensuring the safety and security. Upon arrival airline ensures that the children will be handed over to the responsible guardian.

Trained Service Dogs 

Trained service dogs are also allowed to board to accompany their owner for free of charge however, passengers must submit the required documents in advance, including vaccination reports and training certificates. Passengers must ensure that only a trained service dog accompanying their disabled owner is allowed.  

Who is Eligible to Apply for Special Services?

Here is a brief breakdown of who is eligible to apply for the special services offered by  Aeromexico.

• Passengers with mobility limitations or those who require wheelchair assistance, whether due to injury, recent surgery, or disability, are allowed to request special assistance.
• Those passengers who find it difficult to walk for long or are completely dependent on mobility aids due to their age are also eligible to apply for special services, where they are escorted by Aeromexico professional staff throughout the journey.
• A passenger expecting a baby can also get special services where their safety and needs will be considered. Women who are beyond  32 weeks pregnant may require medical certification due to safety concerns.
• Parents can request special assistance for their child between the ages of 5 to 11 who is travelling alone. Upon entering the airport, the child will be accompanied by the professional staff and crew throughout the journey and will be handed over to the responsible guardian at the time of arrival.
• Those passenger who are accompanied by their trained service animal are also eligible to request special services, although they have to submit all the required documents and inform in advance for the convenience.

Conclusion 

Aeromexico aims to provide the best services to all of its passengers, especially those who require special assistance. The airlines ensures the safety and security of each traveller by offering them a wide range of services for free of cost, ensuring their passengers have the best and memorable journey. Aeromexico requests passengers who are seeking special services to provide accurate details, information, and documents at least 48 hours before departure, providing enough time to prepare and ensure the best services possible.

Frequently Asked Questions